Executive, Internal Control (HK Support, ePension) | Contract

iFAST Global Hub AI Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Employee Share Options

Performance Shares

Bonus

Annual Salary Review

Job summary

iFAST Global Hub.ai is recruiting for an Executive, Internal Control (HK Support, ePension) on a 6-month contract. The role focuses on investigating complaints, identifying process gaps, and collaborating with trustees and regulators to ensure compliance.

Strong English, Mandarin and Cantonese communication is essential. The ideal candidate will hold a Bachelor degree with 2nd Class Honours or higher, be able to work under tight timelines, and be willing to work 100% in the office in Malaysia.

Qualifications

• Bachelor Degree in any discipline with 2nd Upper Class Honours and above.
• Proficiency in English, Mandarin and Cantonese for communication with internal/external parties.
• Independent, analytical, meticulous and self-motivated.

Responsibilities

• Investigate and follow up on complaints and enquiries relating to the online pension platform.
• Identify operational errors or omissions and propose rectifications.
• Identify system bugs and propose fixes and rectifications.
• Liaise with scheme trustees, MPFA or external parties and prepare reports for follow-up actions.

Skills

English

Mandarin

Cantonese

Analytical thinking

Attention to detail

Education

Bachelor degree with 2nd Class Honours or higher

Job description

Executive, Internal Control (HK Support, ePension) | Contract

At ePension, we’re driving the future of retirement savings by transitioning the administration process into streamlined, digital platform. We’re looking for passionate, detail-oriented individuals to join our team and help us transform how Hong Kong’s workforce manages their retirement savings. This is a unique opportunity to be part of a fast-evolving industry and learn from the ground up in a dynamic, supportive environment. Ready to take the first step in your career with us?

Join us on a contract with the potential for renewal or permanent placement based on your performance!

Responsibilities:

Assist in investigating and following up on complaints and enquiries relating to the online pension platform.

Assist in identifying operational errors or omissions, and proposing rectifications, including those arising from investigations into individuals or entities as part of regulatory or compliance inquiries.

Assist in identifying system bugs, and proposing system fixes and rectifications.

Assist in routine liaison with scheme trustees, MPFA, or other relevant external parties, including the preparation and delivery of reports and materials, and assist with follow-up actions based on feedback or materials received from MPFA.

Prepare and submit SLA reports to the supervisor and/or regulatory authorities as required.

Handle other internal control duties and ad-hoc projects or tasks as assigned, ensuring compliance with regulatory standards and maintaining clear communication with relevant parties.

Requirements:

Bachelor Degree in any discipline with 2nd Upper Class Honours and above.

Up to 2 years of working experience in Risk and Compliance.

Fresh graduates are encouraged to apply.

Able perform well in a high-pressure environment against tight timelines.

Excellent command of spoken and written English, Mandarin and Cantonese to effectively communicate with Mandarin and Cantonese-speaking internal or external parties.

Independent, analytical, meticulous and self-motivated.

Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.

Working Days: Monday to Friday (full day). Saturday is a half day, subject to business needs.

100% work in office.

This is a 6-months contract position, with the possibility of renewal or conversion to a permanent role based on performance.

Information Technology Services 101-1,000 employees

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.

Perks and benefits Employee Share Options / Performance Shares Bonus Annual Salary Review

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