Executive, Industrial Sales Services

Executive, Industrial Sales Services; Petaling Jaya; On-site; MYR 39,000 - 58,000; Full time

Job summary

Executive, Industrial Sales Services is seeking a proactive professional to manage credit applications, coordinate orders, and oversee SAP-based customer records. The role covers logistics, shipment coordination, and AR/OC reporting within a manufacturing/sales context.

The successful candidate will have a background in logistics or supply chain, at least 3 years of relevant experience, and be adept at coordinating cross-functional teams to ensure timely deliveries and compliant processes.

Qualifications

• Degree/Graduate in Business Management/Supply Chain/Logistics and Transportation.
• Experience in Logistics and Transportation Operations/Supply Chain/Manufacturing/Customer Service/Material Management.

Responsibilities

• Manage credit applications and monitor overdue accounts.
• Handle Sales Order processing from SO issuance to delivery and collection.
• Coordinate new product registrations and SAP material codes.
• Prepare customer master data and registrations in SAP.
• Oversee shipments, deliveries and status updates for customers.
• Ensure SOP compliance and proper documentation retention.
• Monitor AR/OC reporting and resolve related issues.

Skills

Logistics operations

Supply chain

Customer service

Material management

Transport

Education

Business Management

Supply Chain

Logistics and Transportation

Tools

SAP

Job description

Job Description:

• Manage credit application for credible customers from the Credit Committee
• Monitor overdue in debtors account and resolve delinquent account issue within specified period
• Ensuring payments are timely received as per remittance advice and as per registered counter party
• Coordinate in preparing application of ‘credit release’
• Manage incoming Purchasing Order (PO) from the customers
• Manage execution of Sales Order (SO) from issuance of SO, delivery planning up to collection of payment
• Ensuring compliance to SOP & company policies
• Ensuring Sales Confirmation/Sales Order (SO)/Sales Contracts (SC) to customer is sent in timely manner
• Ensuring proper documentation related to SO/SC are well kept and retrievable

New Product Registration

• Review and execute new product registration process by portal and outside portal depending on LOA
• Ensure SAP Material Code are ready for use in creating a quotation & sales order for a new product in SAP
• Log and file all approvals record for audit trails

New Customer Registration

• Prepare Customer Master Data (CMD) for approvals and updating in SAP
• Prepare and execute Customer Registration Form (CRF) for new customer
• Prepare and update any changes related to customers’ portfolio such as changed in payment term or increased in credit limit (CL)

Shipment & Deliveries

• Coordinating with Business Unit (BU) and to provide sales team and customers with shipment and delivery status updates
• Maintain close coordination with respective BU’s shipping & logistic
• Managing incoming customer inquiries related to export shipment, local deliveries status or products specification

Customer Complaint

• Monitor progress of customer complaint resolution and update the customer accordingly
• Manage incoming Purchasing Order (PO) from the customers
• Manage execution of Sales Order (SO) from issuance of SO, delivery planning up to collection of payment
• Ensuring compliance to SOP & company policies
• Ensuring Sales Confirmation/Sales Order (SO)/Sales Contracts (SC) to customer is sent in timely manner
• Ensuring proper documentation related to SO/SC are well kept and retrievable

New Product Registration

• Review and execute new product registration process by portal and outside portal depending on LOA
• Ensure SAP Material Code are ready for use in creating a quotation & sales order for a new product in SAP
• Log and file all approvals record for audit trails

New Customer Registration

• Prepare Customer Master Data (CMD) for approvals and updating in SAP
• Prepare and execute Customer Registration Form (CRF) for new customer
• Prepare and update any changes related to customers’ portfolio such as changed in payment term or increased in credit limit (CL)

Shipment & Deliveries

• Coordinating with Business Unit (BU) and to provide sales team and customers with shipment and delivery status updates
• Maintain close coordination with respective BU’s shipping & logistic
• Managing incoming customer inquiries related to export shipment, local deliveries status or products specification
• Reporting
• Monitoring on accounts receivable (AR) and outstanding Contracts (OC)
• Ensuring any issues related to AR and OC are attended and resolved
• Other reports

Other scopes

To execute any other tasks from time to time as required by the Management or Superior

• Other scopes

  To execute any other tasks from time to time as required by the Management or Superior

Job Requirements

Degree/Graduate in Business Management/Supply Chain/Logistics and Transportation

Experience in Logistics and Transportation Operations/Supply Chain/Manufacturing/Customer Service/Material Management

Minimum of 3-years working experience