Executive, Industrial Sales Services

SD Guthrie International; Petaling Jaya; On-site; MYR 56,000 - 100,000; Full time

Job summary

SD Guthrie International is seeking a多 skilled professional to manage credit applications, monitor debtor accounts, ensure timely payments, and coordinate credit releases. The role also oversees CRM SAP Hybris, sales order processing, product registrations, and new customer onboarding.

You will coordinate shipment status and handle customer inquiries, complaints, and AR/OC monitoring. Ideal candidates have a bachelor’s degree in business-related fields, at least 3 years in logistics or supply

Qualifications

• Bachelor’s Degree in Business Management, Supply Chain Management, Logistics, Transportation or a related field.
• Minimum 3 years of relevant working experience in logistics, transportation operations, supply chain, manufacturing, customer service or material management.
• Good understanding of local and international logistics operations, including shipment coordination, delivery planning and transportation processes.
• Familiarity with logistics and operational systems such as MPOB and SAP.
• Proficient in Microsoft Office applications particularly Excel, Word and PowerPoint.

Responsibilities

• Manage credit applications for credible customers from the Credit Committee.
• Monitor long overdue in debtors account and resolve delinquent account issues within the specified period.
• Ensure payments are timely received as per remittance advice and as per registered counter party.
• Coordinate in preparing application of ‘credit release’.
• Administer CRM system – SAP Hybris and coordinate issues pertaining to its usage by the sales team.
• Manage inbound Purchasing Orders (PO) from customers and execution of Sales Orders (SO) from issuance to delivery and payment collection.
• Ensure SOP compliance and that Sales Confirmations/SO/SC are sent to customers timely.
• Maintain documentation related to SO/SC for audit trails.
• Execute collection of necessary documents for product matching, manage product sampling, and collate feedback & product analysis results.
• Review and execute new product registration, ensure SAP Material Codes are ready for quotations and SOs, and log approvals.
• Prepare CMD for approvals and update SAP for new customers; prepare CRF and update changes to customer portfolios.
• Provide shipment and delivery status updates to sales team and customers; coordinate with BU shipping & logistics.
• Register and review customer complaints; ensure CPARs processed timely; attend to CCs per SOP and update customers.
• Monitor accounts receivable and outstanding contracts; resolve AR/OC related issues.
• Execute any other tasks as required by Management.

Skills

Communication

Planning

Coordination

Organisational skills

Negotiation

Stakeholder management

Education

Bachelor’s Degree in Business Management or related field

Tools

SAP

MPOB

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job Description:

Job Responsibilities

• Manage credit application for credible customers from the Credit Committee
• Monitor long overdue in debtors account and resolve delinquent account issue within specified period
• Ensuring payments are timely received as per remittance advice and as per registered counter party
• Coordinate in preparing application of ‘credit release’

System Administrator

• Administer CRM system – SAP Hybris
• Coordinate in issue pertaining to the usage of Hybris system by sales team

Sales Order Processing

• Manage incoming Purchasing Order (PO) from the customers
• Manage execution of Sales Order (SO) from issuance of SO, delivery planning up to collection of payment
• Ensuring compliance to SOP & company policies
• Ensuring Sales Confirmation/Sales Order (SO)/Sales Contracts (SC) to customer is sent in timely manner
• Ensuring proper documentation related to SO/SC are well kept and retrievable

Product Matching

• Execute collection of necessary documents from potential buyer and internal unit for product matching purpose
• Managing product sampling, collate feedback & product analysis result

New Product Registration

• Review and execute new product registration process
• Ensure SAP Material Code are ready for use in creating a quotation & sales order for a new product in SAP
• Log and file all approvals record for audit trails
• undefined

New Customer Registration

• Prepare Customer Master Data (CMD) for approvals and updating in SAP
• Prepare and execute Customer Registration Form (CRF) for new customer
• Prepare and update any changes related to customers’ portfolio such as changed in payment term or increased in credit limit (CL)

Shipment & Deliveries

• Coordinating with Business Unit (BU) and to provide sales team and customers with shipment and delivery status updates
• Maintain close coordination with respective BU’s shipping & logistic
• Managing incoming customer inquiries related to export shipment, local deliveries status or products specification

Customer Complaint

• Register and review customer complaints
• Coordinating in ensuring Corrective Prevention Action Report (CPAR) are processed in timely manner with BU
• Ensuring each customer complaint (CC) is being attended in lined with SOP
• Monitor progress of customer complaint resolution and update the customer accordingly

Reporting

• Monitoring on accounts receivable (AR) and outstanding Contracts (OC)
• Ensuring any issues related to AR and OC are attended and resolved

Other scopes

To execute any other tasks from time to tome as required by the Management or Superior

Job Requirements

• Bachelor’s Degree in Business Management, Supply Chain Management, Logistics, Transportation or a related field.
• Minimum 3 years of relevant working experience in logistics, transportation operations, supply chain, manufacturing, customer service or material management.
• Good understanding of local and international logistics operations, including shipment coordination, delivery planning and transportation processes.
• Familiarity with logistics and operational systems such as MPOB and SAP.
• Proficient in Microsoft Office applications particularly Excel, Word and PowerPoint.
• Good planning, coordination and organisational skills to ensure timely shipment and delivery arrangements.
• Strong communication, negotiation and interpersonal skills, with the ability to coordinate effectively with internal and external stakeholders.
• Good problem-solving and decision-making skills to manage operational challenges and support day-to-day business requirements.
• Ability to work independently, manage multiple priorities and demonstrate accountability in delivering assigned tasks.
• Strong teamwork and stakeholder management skills, with the ability to collaborate across different levels of the organisation while maintaining professionalism.