Executive I - Credit Control (Recovery)

Sunway Retail; Subang Jaya; On-site; MYR 33,000 - 60,000; Full time

Job summary

Sunway Retail in Subang Jaya seeks a Debt Recovery & Collection professional to manage aging reports, monitor overdue accounts, and coordinate with internal teams for timely collections. You will perform reminders, issue letters, and arrange meetings to negotiate repayment plans, while collaborating with Billing, Leasing, Mall Operations and Legal teams.

The role requires 1–2 years in credit control or AR, strong negotiation and communication skills, and the ability to work under pressure to

Qualifications

• Diploma or degree in accounting, finance, business administration or related field.
• Minimum 1–2 years of experience in credit control, debt recovery or accounts receivable.
• Fresh graduates are encouraged to apply.
• Good understanding of AR processes, tenant billing and rental collection.

Responsibilities

• Monitor and manage tenant aging reports daily/weekly.
• Identify overdue accounts and categorize by aging buckets (30/60/90 days).
• Highlight high-risk accounts to management promptly.

Skills

Negotiation

Communication

Problem-solving

Self-motivated

Education

Diploma or Degree in Accounting/Finance/Business Admin

Job description

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• Monitor and manage tenant aging reports on a daily / weekly basis.
• Identify overdue accounts and categorize according to aging buckets (30/60/90 days).
• Highlight high-risk accounts to management promptly.

2. Debt Recovery & Collection

• Perform reminder calls, emails, and follow-ups for overdue payments.
• Issue reminder letters, demand letters, and notices of default.
• Arrange meetings with tenants facing financial difficulties.
• Negotiate repayment plans (subject to management approval).
• Ensure prompt follow-up on habitually owing tenant

3. Internal Coordination

Work closely with:

• Billing Team (for accurate invoicing)
• Leasing Team (tenant performance & occupancy cost)
• Mall Operations (enforcement action)
• Legal team (if litigation required)
• Participate in tenant performance review meetings.

Job Requirements:

• Diploma or Degree in Accounting, Finance, Business Administration, or related field.
• Minimum 1-2 years of experience in credit control, debt recovery, or accounts receivable.
• Fresh graduates are encourage to apply.
• Good understanding of Accounts Receivable processes, tenant billing, and rental collection.
• Strong negotiation, communication, and problem-solving skills with the ability to handle difficult tenant situations professionally.
• Self-motivated, result-oriented, and able to work independently under pressure to achieve collection targets.
• Willing to be based in Sunway Pyramid Selangor.