Credit Control Officer

Mayflower Car Rental; Malaysia; On-site; MYR 48,000 - 70,000; Full time

Job summary

Jora Malaysia is seeking a Credit Control professional to manage collections, negotiate payment plans, and ensure payments adhere to agreed terms for the car rental and leasing sector.

The role emphasizes accurate financial record-keeping, regular aging reports, and collaboration with legal teams to maximize recovery of overdue amounts.

Qualifications

• Diploma or Degree in Accounting, Finance, Business Administration, or related field.
• Experience in credit control, collections, or accounts receivable is preferred.
• Proficient in MS Office applications, especially Excel and Word.

Responsibilities

• Ensure timely collection of outstanding payments within approved credit terms.
• Follow up with customers via calls, emails, or reminders to minimize overdue accounts.
• Prepare aging reports and submit to Head of Credit Control by the 10th of each month.
• Participate in credit meetings to review debtor performance and propose action plans.
• Ensure receipts are issued promptly and payments allocated correctly.

Skills

Communication skills

Negotiation skills

Time management

Attention to detail

Education

Accounting/Finance/Business degree or diploma

Tools

Microsoft Excel

Microsoft Word

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The role is responsible for managing collections, negotiating payment plans, and ensuring payments are made within the agreed credit terms under Car Rental & Leasing Industry. This position plays a vital part in achieving the monthly collection targets set by the superior while maintaining accurate financial records.

Job Scope:

Ensure timely collection of outstanding payments within the approved credit terms and limits.

Follow up diligently with customers through calls, emails, or reminders to minimize overdue accounts and support monthly collection targets.

Provide clear feedback and workable solutions to customers through professional communication (emails and calls), ensuring strong customer relationships while safeguarding company interests.

Prepare and update the aging report accurately and submit it to the Head of Credit Control (CCU) by the 10th of every month.

Actively participate in credit meetings to review debtor performance and propose action plans for overdue accounts.

Ensure all official receipts are issued promptly and accurately.

Verify that payments are correctly allocated to the respective accounts and that bank statements are updated in a timely manner.

Prepare and send monthly Statements of Account to customers in a timely and accurate manner.

Follow up with customers upon issuance to encourage prompt settlement of outstanding balances.

Monitor and pursue recovery of long-outstanding debts (120 days and above), including accounts under legal action.

Collaborate with legal teams or external agencies where necessary to maximize recovery of overdue amounts.

Conduct thorough checks to ensure all documentation for new and existing debtors is complete, accurate, and properly filed before assigning codes.

Verify the accuracy of receivable transactions and ensure proper data flow between the system, middleware, and MyInvois portal.

Manage payable e-invoice transactions via the IRBM MyInvois portal in line with regulatory requirements.

Maintain and verify customer and supplier e-invoice details in the ERP system and middleware.

Review self-billed e-invoices for accuracy, timely submission, and reconciliation with the ledger.

Coordinate with AR and AP teams on e-invoice documentation for LHDN and audit compliance.

Support and guide team members on e-invoice workflows, processes, procedures, and requirements.

Requirement:

Diploma or Degree in Accounting, Finance, Business Administration, or related field.

Minimum 3-5 years above of working experience in credit control, collections, or accounts receivable (experience in the car, leasing, or financial services industry is an advantage).

Strong understanding of credit control processes, debt collection practices, and financial record-keeping.

Proficient in Microsoft Office applications (especially Excel and Word).

Good communication and negotiation skills with the ability to handle difficult conversations professionally.

Detail-oriented, organized, and able to work independently with minimal supervision.

Strong time management skills with the ability to prioritize tasks and meet tight deadlines.

A proactive team player with a problem-solving mindset and customer-oriented approach.

Fresh graduates are welcome to apply.

Work Location: Segambut Industrial Area, provided Shuttle Service to nearest MRT Ipoh/Titiwangsa station.