Internship- Customer and Operations Support

Integrated Health Plans Sdn Bhd; Bayan Lepas; In loco; MYR 13.000 - 27.000; Tempo pieno

Descrizione del lavoro

Integrated Health Plans Pte Ltd offers an Internship in Customer and Operations Support. You will assist in email handling, data entry, CRM updates and routine inquiries, supporting claim and payment status communications to members and providers.

The role involves document follow-ups, routing member updates, and contributing to process improvements under supervision. Candidate should be pursuing a Bachelor's degree in Business Administration, Healthcare Management, or related fields, with

Competenze

• Pursuing a Bachelor's degree in a related field.
• Strong communication and coordination skills required.
• Able to work in a fast-paced environment.

Mansioni

• Assist with monitoring, sorting and responding to emails using templates.
• Provide claim status and payment updates to members and providers.
• Follow up on pending documents and information from members or providers.
• Assist with password reset requests and routine customer service tasks.
• Route member information updates to the appropriate team for action.
• Support handling simple enquiries and escalate complex cases to Team Leaders.
• Enter data and update CRM records, trackers and reports accurately.

Conoscenze

Communication

Coordination

Teamwork

Formazione

Pursuing Bachelor’s Degree in Business, Healthcare, or related

Descrizione del lavoro

Internship- Customer and Operations Support

Assist with monitoring, sorting, and responding to incoming emails using approved templates and procedures.

Support the team in providing claim status and payment status updates to members and providers.

Assist with follow-up on pending documents or additional information required from members or providers.

Assist with callback activities for members who could not be reached.

Assist in monitoring bounced-back emails and escalating them to the relevant Account Manager or team member.

Assist with password reset requests and other routine customer service requests.

Assist with identifying and routing member information update requests to the relevant team for further action.

Support the team in handling simple and routine enquiries and escale complex cases to Team Leaders.

Assist with data entry and updating CRM records, trackers, and reports accurately.

Assist with document checking, filing, and maintaining customer service records.

Support the preparation of case information and documentation for follow-up by Team Leaders.

Assist with raising JIRA tickets for relevant service or system requests.

Provide general administrative and operational support to the Customer Service team.

Participate in ad-hoc projects and process improvement activities as assigned.

Requirements

Candidate currently be pursuing Bachelor's Degree in Business Administration, Business Management, Healthcare Management, Communications, or related disciplines.

Strong communication and coordination skills.

Able to work in a fast-paced environment.

Established in 1994, Integrated Health Plans Pte Ltd (IHP) provides managed healthcare services to corporate clients ranging from SMEs to MNCs. As a neutral third party administrator, we’re committed to providing organisations with quality medical care at highly-competitive rates regardless of business size. We do this by contracting with medical providers who are sensitive to the issue of increasing healthcare costs, negotiating significant rate concessions with these providers, undertaking utilisation reviews and analyses to manage consumption, and establishing quality assurance processes to ensure the highest standard of medical care.

Established in 1994, Integrated Health Plans Pte Ltd (IHP) provides managed healthcare services to corporate clients ranging from SMEs to MNCs. As a neutral third party administrator, we’re committed to providing organisations with quality medical care at highly-competitive rates regardless of business size. We do this by contracting with medical providers who are sensitive to the issue of increasing healthcare costs, negotiating significant rate concessions with these providers, undertaking utilisation reviews and analyses to manage consumption, and establishing quality assurance processes to ensure the highest standard of medical care.