Sr Executive / Asst Manager - Provider Management

IA International Assistance Sdn Bhd; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

IA International Assistance Sdn Bhd is seeking an Executive Manager to oversee provider relations and expand the hospital and clinic network. You will maintain relationships with current providers and establish new ones across the region, driving better discounts and term negotiations.

You will also re-negotiate service agreements, strengthen ties with doctors, and support the provider relations team by implementing clear reporting and training procedures, ensuring ISO-aligned operations.

Qualifications

• Experience in Insurance/TPA or Healthcare industry will be an added advantage.
• Prior experience in Data Entry would be a plus point.
• Language Skills – Excellent Communication skills in Bahasa Malaysia and English.
• Computer Skills – MS Office (Word, Outlook, Excel, PowerPoint) knowledge.

Responsibilities

• Follow-up pending documents at hospitals and clinics to ensure timely processing.
• Recruit hospitals and clinics as part of the provider network panel.
• Oversee and maintain relationships with existing providers in the network.
• Establish new providers and build presence in emerging markets within the region.
• Negotiate better discounts and services with providers.
• Review current service agreements and propose addendums/rework.
• Negotiate better credit terms with providers.
• Strengthen relationships with doctors to secure preferred rates and services.
• Support provider relations team and establish reporting structures.

Skills

Data entry experience

Customer service experience

MS Office

Excellent communication

Tools

MS Office

Job description

Follow-up pending document at all Hospital/ Specialist Clinics

Recruit Hospital and Clinics as a panel.

To oversee and maintain relationships with existing providers on the network.

To establish new providers and to build presence in emerging markets within the region.

To have ongoing negotiations to establish better discounts and services with providers.

To re-look at current services agreement and provide recommendations on addendums/rework of said agreement.

To re-negotiate better credit terms with current and new providers.

To build stronger presence and relationships with doctors within the network which in turn would assist in establishing preferred rates and better services.

To support the existing provider relations team and create an effective organizational structure and reporting among the stakeholders.

To provide weekly reporting by establishing an online reporting process.

Visitations to clinics and hospitals to provide the relevant training and procedures of claims submission.

Provide training of the Web Portal during installation to all healthcare providers.

Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans, implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change (ISO compliance standards)

Handle & resolve Healthcare provider regarding pending claims and Web Portal issue on timely basis.

Meet IA service level standards of handling resolve problem towards meeting our client’s satisfaction.

Experience in the Insurance/TPA or Healthcare industry will be an added advantage.

Prior experience in Data Entry would be a plus point.

Language Skills – Excellent Communication skills in Bahasa Malaysia and English. Other languages will be an added benefit.

Ability to apply common sense to carry out detailed instructions. Ability to deal with problems in a standardized situation.

Computer Skills – Good knowledge of MS Office package which includes Word, Outlook, Excel, PowerPoint.

Interpersonal Skills, Oral Communication, Written Communication, Teamwork, Ethics, Professionalism, Attendance/Punctuality, Dependability is required for this role.

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About IA International Assistance

IA International Assistance is aimed to become a major player in Contact Centre and Healthcare Third Party Administration (TPA) services that will combine back end processing through online Technology with comprehensive services for the industry.

We are an intermediary who connects insurance companies, corporates, policyholders and health care providers. The best way to describe us is, that we make our partners' work easier by providing them with end to end solutions.

The Mission

To provide the highest standard of service that adds value to our customers with an ultimate goal of becoming the preferred healthcare Contact Centre and TPA infrastructure provider in Malaysia with highest quality of services. Most of our professional team members have medical or pharmaceutical background and all of them are trained to give only the best services to our partners. We have always regarded the quality of its team members as most important asset, and its Human Resources Department (HRD) prepares the company's human resources to be employees who excel in attitude, knowledge, and skills relevant to the industry.

The Vision

To fulfill the customers goals of having the best services in thehealthcare and business process outsourcing for a better quality of life.

About IA International Assistance

IA International Assistance is aimed to become a major player in Contact Centre and Healthcare Third Party Administration (TPA) services that will combine back end processing through online Technology with comprehensive services for the industry.

We are an intermediary who connects insurance companies, corporates, policyholders and health care providers. The best way to describe us is, that we make our partners' work easier by providing them with end to end solutions.

The Mission

To provide the highest standard of service that adds value to our customers with an ultimate goal of becoming the preferred healthcare Contact Centre and TPA infrastructure provider in Malaysia with highest quality of services. Most of our professional team members have medical or pharmaceutical background and all of them are trained to give only the best services to our partners. We have always regarded the quality of its team members as most important asset, and its Human Resources Department (HRD) prepares the company's human resources to be employees who excel in attitude, knowledge, and skills relevant to the industry.

The Vision

To fulfill the customers goals of having the best services in thehealthcare and business process outsourcing for a better quality of life.