Japanese-Speaking Customer Support Executive — Onsite

RAPSYS TECHNOLOGIES PTE. LTD.; Kuala Lumpur; On-site; MYR 89,280 - 111,600; Full time

Benefits offered by this job

Competitive salary

Structured training and support

Stable full-time employment

Job summary

RAPSYS TECHNOLOGIES PTE. LTD. is looking for a Customer Support Executive fluent in Japanese to assist Japanese customers. You will handle inquiries via phone and chat, ensuring high customer satisfaction. The position requires proficiency in Japanese, a customer-centric attitude, and the ability to work 24/7 shifts. The role is based in Ara Damansara, Malaysia, offering a competitive salary of RM 8,000 – RM 10,000 per month and a supportive training environment.

Qualifications

• Proficiency in Japanese (JLPT N1/N2 preferred).
• Monolingual or Japanese-English bilingual capability.
• Willingness to work 24/7 rotational shifts.

Responsibilities

• Handle inbound customer inquiries from Japan via phone and chat support.
• Provide accurate information and resolve service-related queries efficiently.
• Ensure high levels of customer satisfaction through professional communication.

Skills

Proficiency in Japanese

Customer-centric attitude

Problem-solving ability

Strong verbal and written communication skills

Job description

RAPSYS TECHNOLOGIES PTE. LTD. is looking for a Customer Support Executive fluent in Japanese to assist Japanese customers. You will handle inquiries via phone and chat, ensuring high customer satisfaction. The position requires proficiency in Japanese, a customer-centric attitude, and the ability to work 24/7 shifts. The role is based in Ara Damansara, Malaysia, offering a competitive salary of RM 8,000 – RM 10,000 per month and a supportive training environment.