Executive, Customer Service

Malacca Securities; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Quarterly bonus

Shift allowances

Global market exposure

Job summary

Malacca Securities in Kuala Lumpur is seeking an Executive, Customer Service to support clients through their trading journey, providing timely assistance and resolving inquiries across our platforms. You will handle account opening, onboarding, verification, and trade-related support across Bursa Malaysia, US, and HKEX, with collaboration across Compliance, Operations, Dealing, IT, and remisiers.

The role requires at least 1 year in customer service or financial services, familiarity with

Qualifications

• Minimum 1 year of experience in customer service or financial services.

Responsibilities

• Serve as the primary contact for clients via phone, email, live chat, and digital channels.
• Assist clients with account opening, onboarding, verification, and transaction-related matters across Bursa Malaysia, US Market, and HKEX.
• Investigate and resolve customer concerns while collaborating with Compliance, Operations, Dealing, IT teams, dealers, and remisiers.

Skills

Customer service

Call center

Financial services

Trading platforms

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Passionate about financial markets and customer service?

Join our team as an Executive, Customer Service and be part of a fast-paced stockbroking environment. You will support clients throughout their trading journey by delivering timely assistance, delivering timely assistance, resolving inquiries, and ensuring a seamless trading experience across our platforms and services.

If you enjoy problem-solving, client interaction, and working in the financial services industry, we’d love to hear from you.

Key Responsibilities

• Serve as the primary point of contact for clients via phone, email, live chat, and digital channels

• Assist clients with account opening, onboarding, verification, and transaction-related matters in compliance with regulatory requirements across multiple markets, including Bursa Malaysia, the US Market, and HKEX

• Investigate and resolve customer concerns efficiently while collaborating closely with Compliance, Operations, Dealing, IT teams, dealers, and remisiers

Job Requirements

• Minimum 1 year of experience in customer service, call center, or financial services environment.

• Familiarity with trading platforms, financial products, Bursa Malaysia/US/HK markets, and KYC/AML processes will be an added advantage

• Support rotational shift operations, including nights, midnights, weekends, and public holidays (shift allowances provided)

Why Join Us?

• Gain exposure to the fast-paced stockbroking and financial services industry while working closely with trading and investment products across global markets.

• Career growth and continuous learning opportunities within the financial services sector

• Quarterly bonus structure that rewards high performers

• Shift allowances and regional market exposure