Customer Service Executive

Anchor Consulting; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Flexible Working Arrangement

Competitive Salary + Benefits

13th Month Salary

Medical Benefits

Job summary

Anchor Consulting in Kuala Lumpur is seeking an Operations & Customer Service Executive to join a dynamic team where service meets impact. You will handle frontline support across face-to-face, calls, chat and email, and help ensure smooth service delivery.

The role requires 1-3 years in operations or customer service, fluent in English and Bahasa Malaysia, strong communication and multitasking, and willingness to work shifts including weekends and public holidays.

Qualifications

• 1-3 years’ experience in operations, customer service, or telco/digital services.
• Fluent in English & Bahasa Malaysia (Mandarin is a plus).
• Excellent communication, multitasking & organizational skills.
• Comfortable working shifts, weekends, and public holidays on rotation.
• A team player with a customer-first mindset and a knack for problem solving.

Responsibilities

• frontline hero - support customers and agents via face-to-face, calls, chat & email.
• Assist with SIM/eSIM activations, top-ups, and wallet transactions.
• Coordinate with vendors & distributors to ensure smooth service delivery.
• Support agents with training, commissions & referral systems.
• Monitor KPIs, track performance, and suggest improvements.
• Collaborate with cross-functional teams (Community, Finance, IT) to deliver great experiences.
• Handle escalations and make sure every customer leaves happy!

Skills

Customer service

Communication

Multitasking

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you someone who thrives in a dynamic environment, loves solving problems, and enjoys delivering top-notch service? We’re looking for a passionate Operations & Customer Service Executive to be part of our growing team where innovation meets impact.

What You’ll Do

• frontline hero - support customers and agents via face-to-face, calls, chat & email.
• Assist with SIM/eSIM activations, top-ups, and wallet transactions.
• Coordinate with vendors & distributors to ensure smooth service delivery.
• Support agents with training, commissions & referral systems.
• Monitor KPIs, track performance, and suggest improvements.
• Collaborate with cross-functional teams (Community, Finance, IT) to deliver great experiences.
• Handle escalations and make sure every customer leaves happy!

What We’re Looking For

• 1-3 years’ experience in operations, customer service, or telco/digital services.
• Fluent in English & Bahasa Malaysia (Mandarin is a plus).
• Excellent communication, multitasking & organizational skills.
• Comfortable working shifts, weekends, and public holidays on rotation.
• A team player with a customer-first mindset and a knack for problem solving.

Why Join Us?

• Flexible Working Arrangement
• Competitive Salary + Benefits
• 13th Month Salary

Exciting Perks & Benefits:

• Medical Benefits - Medical, dental, optical, and specialist claims.
• Work-Life Balance - Company treats, sports activities & festive celebrations.