Executive, Customer Experience

Agensi Pekerjaan Achieve Career Consultant (M) Sdn. Bhd.; Selangor; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Training Provided

5 Working Days

Job summary

Jora Malaysia is looking for a customer service professional in Selangor to handle inquiries and provide high-quality service. The role requires effective multitasking, strong communication, and teamwork to meet customer expectations.

Fresh graduates are welcome; a Diploma/Degree is preferred, with at least 1 year in customer service. Proficiency in English and Bahasa Malaysia is essential for a diverse client base.

Qualifications

• Min Diploma/Degree in any field.
• Fresh graduates are welcome to apply
• Min 1 year of working experience in Customer Service field
• Effective in multitasking, fast learner, a strong team player
• Good communication and interpersonal skills.
• Well versed in English and Bahasa Malaysia.

Responsibilities

• Attend outbound & inbound calls and provide excellent services to meet customer’s expectations and handle complaints effectively with confidence.
• Attending administrative tasks, including responding to inquiries.
• To perform telesales for all Insurance Product (Auto & Credit Life)
• To promote TCAP EZ Connect app to non-app users and to increase the number of FPX transactions.
• To perform relief functions assigned during the absence of any team member

Skills

Customer service

Multitasking

Fast learner

Team player

Communication skills

Interpersonal skills

English

Bahasa Malaysia

Education

Diploma/Degree

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Min 1 year of working experience in Customer Service field

Effective in multitasking, fast learner, a strong team player

Good communication and interpersonal skills.

Well versed in English and Bahasa Malaysia.

Requirement

• Min Diploma/Degree in any field


• Fresh graduates are welcome to apply


• Min 1 year of working experience in Customer Service field


• Effective in multitasking, fast learner, a strong team player


• Good communication and interpersonal skills.


• Well versed in English and Bahasa Malaysia.

Responsibility

• Attend outbound & inbound calls and provide excellent services to meet customer’s expectations and handle complaints effectively with confidence.


• Attending administrative tasks, including responding to inquiries.


• To perform telesales for all Insurance Product (Auto & Credit Life)


• To promote TCAP EZ Connect app to non-app users and to increase the number of FPX transactions.


• To perform relief functions assigned during the absence of any team member

Benefits

• Annual Leave


• Medical and Hospitalisation Leave


• EPF


• SOCSO


• EIS


• Training Provided


• 5 Working Days