Executive Credit Control

DKSH; Petaling Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

DKSH is seeking an Executive, Credit Control to manage day-to-day AR processes in our Central Services Finance team in Malaysia. You will handle invoicing, processing, month-end activities, and AR issue resolution while coordinating with internal teams to maintain accuracy and SLA adherence.

Fresh graduates are welcome; 1–2 years' AR experience is an advantage. Strong Excel skills and SAP experience are beneficial for efficient handling of financial data and reporting.

Qualifications

• Degree or professional qualification in Accounting, Finance, or a related discipline.
• Fresh graduates are welcome; 1–2 years of AR/credit control experience is an advantage.
• Proficiency with SAP and MS Office applications is preferred.

Responsibilities

• Manage day-to-day Accounts Receivable processes and reporting.
• Process and post customer invoices, credit notes, debits and adjustments.
• Support month-end closing and financial reporting activities.
• Coordinate with Sales, Customer Master, Treasury and Tax to resolve AR issues.
• Ensure disputes are resolved within SLAs and root causes addressed.
• Apply first-time-right processing to minimize rework.
• Respond to stakeholder queries within defined timelines and maintain documentation.
• Engage in continuous improvement of credit control processes and automate where possible.
• Assist with Customer Master data maintenance and audit queries as needed.

Skills

Analytical skills

Attention to detail

English proficiency

Education

Accounting/Finance degree

Tools

SAP

Microsoft Excel

Microsoft Word

PowerPoint

Job description

About The Role

The Executive, Credit Control manages day-to-day Accounts Receivable (AR) processes and reporting within DKSH's Central Services Finance function in Malaysia. This role is integral to maintaining financial accuracy, resolving disputes efficiently, and driving continuous improvement across credit control operations.

What You Will Deliver

• Support the management of day-to-day Accounts Receivable (AR) clearing processes and reports, ensuring accuracy and timeliness across all transactions
• Process and post customer invoices, credit notes, debit notes, and adjustments accurately in accordance with established financial standards
• Support month-end closing activities to contribute to timely and accurate financial reporting
• Coordinate with internal teams including Sales, Customer Master, Treasury, and Tax to resolve AR-related issues effectively and efficiently
• Ensure disputes are resolved within defined Service Level Agreements (SLAs), with root causes identified and addressed to prevent recurrence
• Apply first-time-right processing principles consistently to minimize rework and errors across all AR activities
• Respond to stakeholder queries within targeted timelines, managing requests and resolving potential issues in a professional and timely manner
• Communicate professionally with stakeholders regarding outstanding supporting documents and pending requirements
• Implement continuous improvement initiatives to streamline credit control processes and enhance efficiencies through better utilization of automated systems
• Support expanded scope of work, including Customer Master data maintenance, as part of ongoing process integration and organizational growth initiatives
• Attend to audit queries with accuracy and well-organized documentation as required

What You Bring

• Degree or professional qualification in Accounting, Finance, or a related discipline
• Fresh graduates are welcome to apply; 1 to 2 years of experience in Accounts Receivable or credit control is an advantage
• Good working knowledge of business and industry practices, with a sound understanding of local and international accounting standards, principles, and practices; credit control experience is preferred
• Proven hands‑on experience with SAP accounting applications is an advantage
• Basic research and analytical skills, with strong attention to detail and a commitment to accuracy
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Fluent in the local language and ideally in English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Finance.