Executive-Business Support, Kepong Branch

Liberty Specialty Markets; Malaysia; On-site; MYR 40,000 - 65,000; Full time

Job summary

Liberty Specialty Markets in Malaysia provides essential administrative and operational support to the sales team to ensure efficient marketing activities within the branch. You will assist in field service and collaborate across teams to ensure timely processing of policies and claims.

The role covers marketing support tasks, branch admin duties, and compliance, including onboarding new agents, CPD training, and maintaining documentation.

Qualifications

• Experience providing admin support to sales or marketing teams.
• Ability to process policies and claims accurately and efficiently.
• Strong communication and client-facing skills.
• Onboarding agents and preparing CPD materials.

Responsibilities

• Support the sales team to meet branch GWP targets.
• Handle agent queries via email, phone, and walk-ins.
• Assist branch admin tasks: attendance, procurement, reporting.
• Ensure compliance with risk governance and data protection.

Skills

Administrative support

Communication

Organizational skills

Customer service

Education

Diploma in Business Administration

Tools

MS Office

CRM

Email management

Job description

Provide essential administrative and operational support to the sales team, to ensure efficient and smooth functioning of marketing activities within the branch. Assist in supporting the team, especially when they are out in the field servicing agents. Collaborating closely with different teams to ensure accurate and timely processing of policies and claims.

Marketing Support Task

• Responsible in supporting the sales team in meeting branch motor and non-motor GWP to contribute to overall set target.
• Assist the branch marketing team on administrative duties, including resolving queries, mails, documentation, submission to HO and quote preparation.
• Handling agents queries over emails, phones and walk-ins, and troubleshooting as needed.
• Process policy for Liberty agents, where applicable.
• Handle prospect new agent walk-ins and handover to HOS / BM.
• Provide support onboarding new agents or partners by providing necessary documentation, training materials, and arranging for CPD training.
• Assist in reducing motor and non-motor outstanding debts/short payments by tracking and managing agents’ bad debts.
• Responsible for pre-QA, ensure all documents are in place prior to policy issuance
• Handle claims accurately and efficiently collecting relevant information from agents, submission to claims department, tracking claim status.
• Support ISM administration.

Branch Admin Task

• Administrate and monitor staff attendance, welfare, discipline, office administration maintenance, upkeep and security system.
• Building maintenance and facilities management.
• Branch procurement, stockkeeping and vendor handling.
• Admin reporting incl. housekeeping, groceries, server room, OSHA, licensing, fire extinguishers licensing, utility maintenance.
• Prepare HR related reports e.g., team performance report, staff turnover reports, training completion reports etc.
• Prepare regional report compilation and monthly reports to Head Office as required.

Operational Support

• Ensure effective and efficient administration of day-to-day business operations in line with SOP across all support function.

Compliance

• Ensure consistency with enterprise risk management guidelines.
• Ensure compliance with regulations and laws.
• Ensure good corporate governance is practiced and are being exercised by the branch.
• Compliance of Customer Personal Data Protection Act