Branch Manager

Private Advertiser; Keningau; On-site; MYR 50,000 - 90,000; Full time

Job summary

Private Advertiser is seeking a Branch Operations and Customer Service professional to manage daily admin tasks, handle customer inquiries, and maintain branch records with a focus on compliant operations in Sabah.

You will support sales teams, coordinate with Client Managers and Suppliers, and ensure smooth logistics and inventory control for efficient service delivery.

Qualifications

• Minimum Diploma/ Degree in Business Management or Marketing in related discipline or minimum 5 years experience in similar field
• FMCG Sales & Distribution experience will be added advantage
• Required Skill(s): Knowledge of MS Office and Events/Promotional Setup
• Proficient in English and Bahasa Malaysia, in both verbal and written. Knowledge of Mandarin is an added advantage

Responsibilities

• Providing excellent customer service and assisting customers with inquiries, transactions and problem resolution
• Building and maintaining strong customer relationships
• Handling customer inquiries and complaints promptly and effectively
• Maintaining administrative processes and ensuring smooth daily operations
• Maintaining records and document control and ensuring compliance with internal policies
• Overseeing branch maintenance and preparing reports on administrative and logistical activities
• Supervising branch staff including performance management and training
• Ensuring adherence to regulations and managing cash and collections
• Promoting bank products and services to meet customer needs and supporting sales targets
• Coordinating with Client Managers and Suppliers to drive sales and distribution
• Maintaining inventory records, stock audits and efficient logistics

Skills

MS Office

Events/Promotional Setup

English

Bahasa Malaysia

Mandarin (added advantage)

Education

Diploma/ Degree in Business Management or Marketing

Tools

MS Office

Job description

Customer Service and Relationship Building

Providing excellent customer service : This includes assisting customers with account inquiries, transactions and problem resolution

Building and maintaining strong customer relationships

Handling customer inquiries and complaints : Addressing concerns promptly and effectively

Branch Operations and Administration

Maintaining administrative processes: Ensuring smooth and efficient daily operations

Maintaining records and document control : Ensuring proper record keeping and adherence to internal policies

Overseeing branch maintenance : Ensuring the branch is clean, orderly and well-maintained

Preparing reports: monitoring and reporting on administrative and logistical activities

Supervising branch staff : Managing and leading branch administrative staff, including performance management and training

Compliance and Financial Responsibilities

Ensuring adherence to regulations

Managing cash and collections: Monitoring, checking and validating daily sales and collection summary reports, depositing cash and cheques on time.

Sales and Marketing

Identifying and addressing customer needs: promoting relevant bank products and services to meet customer needs

Working with sales teams, monitoring and guiding them to achieve sales targets

Work closely with Client Managers and Suppliers to drive sales and distribution

Warehouse and Logistic Management

Maintaining accurate inventory records, conducting regular stock audits, and resolving any discrepancies

Monitoring and managing warehouse equipment and supplies to ensure their proper functioning

Plan and coordinate transportation, warehousing, and inventory management, ensuring smooth operations and minimizing delays

Identifying areas for improvement and implementing new processes to enhance efficiency, reduce costs, and improve customer satisfaction

Staying up-to-date on relevant regulations and ensuring compliance with all applicable laws and policies

Other Responsibilities

Assisting with branch opening and closing :ensuring the branch is ready for daily operations

Job Requirement

Minimum Diploma/ Degree in Business Management or Marketing in related discipline or minimum 5 years experience in similar field

FMCG Sales & Distribution experience will be added advantage

Required Skill(s): Knowledge of MS Office and Events/Promotional Setup

Proficient in English and Bahasa Malaysia, in both verbal and written. Knowledge of Mandarin is an added advantage