Executive Assistant to General Manager – Hotel & VIP Concierge

Hilton; Kuah; On-site; MYR 42,000 - 66,000; Full time

Job summary

Hilton is seeking a Personal Assistant to the General Manager at The Nautilus, Curio Collection by Hilton. The role focuses on supporting the General Manager with executive scheduling, guest relations, and VIP coordination to ensure exceptional hospitality experiences.

Ideal candidates will have proven administrative or secretarial experience, strong time management, and discretion handling confidential information.

Qualifications

• Proven experience in an administrative or secretarial role.
• Strong time management skills with the ability to prioritize and follow directions.
• Excellent interpersonal and communication skills, both written and verbal.
• Confident in handling confidential information with discretion and professionalism.
• Well-organized with strong administrative and coordination abilities.
• Proactive, detail-oriented team player who thrives in a fast-paced environment.

Responsibilities

• Executive Support & Scheduling: Manage the General Manager's calendar, appointments, and meetings with precision, ensuring smooth coordination and time management.
• Guest Relations & Communication: Serve as the welcoming face of the Executive Office, handling guest enquiries, feedback, and survey responses with professionalism and warmth.
• VIP & Event Coordination: Organize VIP welcome cards, amenities, and thoughtful touches like gift vouchers to enhance guest experiences and support hotel promotions.
• Administrative Excellence: Prepare reports, presentations, and meeting minutes with accuracy and confidentiality, supporting effective decision-making.
• Quality & Service Improvement: Monitor guest satisfaction metrics and loyalty surveys, actively seeking feedback to drive continuous service enhancements.
• Operational Support: Maintain proper handling of office equipment, report issues via HotSOS, and ensure smooth internal communication across departments.

Job description

Hilton is seeking a Personal Assistant to the General Manager at The Nautilus, Curio Collection by Hilton. The role focuses on supporting the General Manager with executive scheduling, guest relations, and VIP coordination to ensure exceptional hospitality experiences.

Ideal candidates will have proven administrative or secretarial experience, strong time management, and discretion handling confidential information.