Hospitality Executive Assistant to General Manager

Hilton; Kedah; On-site; MYR 31,000 - 50,000; Full time

Job summary

Hilton in Kedah, Malaysia is seeking a Personal Assistant to support the General Manager with calendar management, guest relations, and VIP coordination.

The role requires discretion, professional communication, and a proactive approach to coordinating busy schedules and hotel operations.

You will prepare reports, minutes, and presentations, while ensuring smooth information flow across departments to uphold our high hospitality standards.

Qualifications

• Exceptional interpersonal and communication skills, both written and verbal.
• Proven experience in an administrative or secretarial role.
• Strong time management and prioritization abilities.
• Discretion when handling confidential information.
• Well-organized with strong administrative coordination.
• Proactive, detail-oriented team player in a fast-paced environment.

Responsibilities

• Manage the General Manager’s calendar, appointments, and meetings with precision.
• Serve as the welcoming face of the Executive Office, handling guest enquiries, feedback, and survey responses.
• Organize VIP welcome cards, amenities, and gifts to support hotel promotions.
• Prepare reports, presentations, and meeting minutes with accuracy and confidentiality.
• Monitor guest satisfaction metrics and loyalty surveys to drive improvements.
• Maintain proper handling of office equipment and report issues via HotSOS.

Skills

Interpersonal skills

Time management

Discretion with confidential info

Organized & coordinating

Proactive team player

Administrative experience

Job description

Hilton in Kedah, Malaysia is seeking a Personal Assistant to support the General Manager with calendar management, guest relations, and VIP coordination.

The role requires discretion, professional communication, and a proactive approach to coordinating busy schedules and hotel operations.

You will prepare reports, minutes, and presentations, while ensuring smooth information flow across departments to uphold our high hospitality standards.