Personal Assistant to General Manager - The Nautilus, Curio Collection by Hilton

Hilton; Kuah; On-site; MYR 42,000 - 66,000; Full time

Job summary

Hilton is seeking a Personal Assistant to the General Manager at The Nautilus, Curio Collection by Hilton. The role focuses on supporting the General Manager with executive scheduling, guest relations, and VIP coordination to ensure exceptional hospitality experiences.

Ideal candidates will have proven administrative or secretarial experience, strong time management, and discretion handling confidential information.

Qualifications

• Proven experience in an administrative or secretarial role.
• Strong time management skills with the ability to prioritize and follow directions.
• Excellent interpersonal and communication skills, both written and verbal.
• Confident in handling confidential information with discretion and professionalism.
• Well-organized with strong administrative and coordination abilities.
• Proactive, detail-oriented team player who thrives in a fast-paced environment.

Responsibilities

• Executive Support & Scheduling: Manage the General Manager's calendar, appointments, and meetings with precision, ensuring smooth coordination and time management.
• Guest Relations & Communication: Serve as the welcoming face of the Executive Office, handling guest enquiries, feedback, and survey responses with professionalism and warmth.
• VIP & Event Coordination: Organize VIP welcome cards, amenities, and thoughtful touches like gift vouchers to enhance guest experiences and support hotel promotions.
• Administrative Excellence: Prepare reports, presentations, and meeting minutes with accuracy and confidentiality, supporting effective decision-making.
• Quality & Service Improvement: Monitor guest satisfaction metrics and loyalty surveys, actively seeking feedback to drive continuous service enhancements.
• Operational Support: Maintain proper handling of office equipment, report issues via HotSOS, and ensure smooth internal communication across departments.

Job description

Personal Assistant to General Manager - The Nautilus, Curio Collection by Hilton

When you join our team, that’s exactly what you’ll be! As a Personal Assistant, you’re not just an organiser – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

You are the welcoming face and trusted support behind the scenes, ensuring everything runs smoothly for our General Manager and guests alike. From managing a busy schedule and coordinating VIP amenities to responding to guest feedback with professionalism and warmth, you help create memorable experiences that reflect the highest standards of hospitality.

Exceptional interpersonal and communication skills, both written and verbal.

Proven experience in an administrative or secretarial role is preferred.

Strong time management skills with the ability to prioritize and follow directions effectively.

Confident in handling confidential information with discretion and professionalism.

Well-organized with strong administrative and coordination abilities.

A proactive, detail-oriented team player who thrives in a fast-paced environment.

Here’s what you’ll do during a typical day:

Executive Support & Scheduling: Manage the General Manager’s calendar, appointments, and meetings with precision, ensuring smooth coordination and time management.

Guest Relations & Communication: Serve as the welcoming face of the Executive Office, handling guest enquiries, feedback, and survey responses with professionalism and warmth.

VIP & Event Coordination: Organize VIP welcome cards, amenities, and thoughtful touches like gift vouchers to enhance guest experiences and support hotel promotions.

Administrative Excellence: Prepare reports, presentations, and meeting minutes with accuracy and confidentiality, supporting effective decision-making.

Quality & Service Improvement: Monitor guest satisfaction metrics and loyalty surveys, actively seeking feedback to drive continuous service enhancements.

Operational Support: Maintain proper handling of office equipment, report issues via HotSOS, and ensure smooth internal communication across departments.

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