Head of Luxury Hotel Operations

Hilton; Kuah; On-site; MYR 180,000 - 300,000; Full time

Job summary

The Nautilus, Curio Collection by Hilton is seeking a Director of Operations to partner with the General Manager in overseeing all departments, driving guest satisfaction and operational excellence. This role requires expertise across front office, housekeeping, F&B, engineering, and finance, with a focus on cost control and data-driven decision making.

You will lead strategic direction, manage daily operations, mentor department heads, and ensure compliance with safety and regulatory standards

Qualifications

• A degree in hospitality management, business administration, or a related field is preferred.
• Proven leadership in senior hotel operations, preferably within luxury hospitality.
• Deep knowledge of hotel functions—front office, housekeeping, F&B, and engineering.
• Familiar with hotel PMS and operational software.

Responsibilities

• Lead operational departments to ensure alignment with hotel goals and partner with the GM to execute performance-driven strategies.
• Manage daily hotel operations for seamless guest experiences and drive process improvements to reduce costs.
• Ensure service excellence across all guest interactions and monitor feedback for initiatives to raise satisfaction.
• Oversee departmental budgets and cost control; analyze financial reports to improve profitability without compromising quality.
• Motivate and develop department heads and teams; promote a high-performance culture.
• Coordinate with sales, marketing, and revenue teams to support business goals.
• Ensure adherence to health, safety, and regulatory standards and manage risk through policy enforcement.
• Deliver regular performance reports and leadership insights; track KPIs for data-driven decisions.

Skills

Leadership

Budgeting

Financial analysis

Forecasting

Data-driven decisions

Guest service orientation

Education

Degree in hospitality management or related field

Tools

PMS software

Job description

The Nautilus, Curio Collection by Hilton is seeking a Director of Operations to partner with the General Manager in overseeing all departments, driving guest satisfaction and operational excellence. This role requires expertise across front office, housekeeping, F&B, engineering, and finance, with a focus on cost control and data-driven decision making.

You will lead strategic direction, manage daily operations, mentor department heads, and ensure compliance with safety and regulatory standards