EXECUTIVE, ADMISSION

KPJ Selangor Specialist Hospital; Malaysia; On-site; MYR 39,000 - 61,000; Full time

Job summary

KPJ Selangor Specialist Hospital is seeking a Billing and Cashier professional to manage patient Billing, daily cashiering, and verification of insurance/MCO coverage. The role requires handling charges, reconciling payments, and ensuring accurate finalization of bills in line with hospital policies.

The candidate should be fluent in Bahasa and English, with strong Microsoft Office skills, and be willing to work extended hours, weekends and holidays as needed.

Qualifications

• Minimum qualification of SPM.
• Good interpersonal, pleasant appearance, good written communication in Bahasa and English.
• IT literate with knowledge in Microsoft Office.
• Diploma from recognized university preferred.
• 3 years’ experience in related fields.
• Good interpersonal, pleasant appearance, fluent in Bahasa, English and Mandarin.
• IT literate and proficient in Microsoft Office.
• Willing to work extra hours after office hours, on weekends and public holidays.

Skills

Interpersonal skills

Written English

Communication

Microsoft Office

Education

Diploma

SPM

Tools

Microsoft Office

Job description

GENERAL DESCRIPTION

• To plan and carryout duties inrelatedto Billing, Cashiering, and Insurance / MCO in providing excellent quality management and continuous improvement and development in line with hospitalobjectives.

JOB DESCRIPTION

Billing Functions

• Responsible to enter / update all charges relating to patient’s treatment.

• Responsible to check with wards / other services and to ensure that all charges have been properly taken up before patient is discharged.

• Responsible to check andensuringthat billing is done accurately before finalization of billandthe Consultant Fees charged as stipulated as 13th Schedule.

• Responsible to attend to patient’s queryregardingthe bill,chargesand payments.

• Responsible to reconfirm all Guarantee Letters, validity period, coverage limit with MCO Unit and insurance companies before releasing patient for discharge.

• To ensurepatients areproperly discharged in K-CIS once bill isfinalized.

• Responsible to contributeinensuring qualityobjectiveof the Unit is met.

Cashier Functions

• Responsible to generatepatient’sbill.

• Responsiblefor collectingallpayments andissueofficial receipts for all transactions.

• Responsiblefor arrangingthe agreement of deferred payment after approval from authorized personnel.

• Toensureall the required documents are obtained and in order.

• To ensure allpaymentreceivedisimmediatelyallocated.

• To ensure cash and credit card refund isin accordancewithCashManagement Policy.

• Immediate issue Credit Note and Debit Note for any excess uncovered items fromcorporateclients.

• Responsiblefor generatingDetail CloseTillReport from HITS andensuringown collection tally with the report.

• Responsible for the safety ofowncollection.

• Responsibleforensuringthe daily cash dropis carried outand recordedin accordance withKPJpolicy.

OSH Act & Regulations 1994

• Responsible and accountablefor carryingout duties as employee stipulated in OSH Act & Regulations 1994.

• To take reasonable to carry at work for the safety of yourself and otherpeople.

• To co-operate with your employer or any other person in the discharge of any duty.

• Towearor use any protective equipment or clothing provided by the employer.

• Tocomply withanyinstructionandmeasureon occupational safety and health.

Patient Safety Goal

• Ensure complianceofPatient Safety Goals as safety improvement measures as recommended byWorldAlliance for Patient Safety.

• Ensure the policies on Patient and Family’s Rights arealways addressed.

Integrated Management System

• Participates actively and encourages compliance to all policies and Procedures of ISO 9001:2015, OHSAS 18001, ISO 14001:2015, ISO 45001:2018, ISO 37001: 2016, Malaysian Hospital Accreditation Standards and PSG.

PDPA Act 2010

• To review and adopt internal personal data protection policies and practices tocomply withthe PDPA Act 2010.

Participate actively in any other new service that is introduced

• Ensure produce betterresultand Continual Improvement indeliverservice to customers.

To perform anyotherduties as and when required by the management

• Produceoutcomewithin theexpectationof theshareholderand customers.

JOB REQUIREMENTS

Minimum:

• Minimum qualification of SPM.

• Good interpersonal,pleasant appearance,good writtencommunication skillas well asfluent in both spoken and writtenin Bahasa andEnglish.

• IT literatewith knowledge in Microsoft Office.

Preferred:

• Diploma fromrecognizeduniversity.

• 3years’ experienceinrelated fields.

• Good interpersonal,pleasant appearance,good written andcommunication skillas well asfluent in both spoken and writtenBahasa,Englishand Mandarin.

• ITliterateand proficient in Microsoft Office.

• Willing to work extrahoursi.e.after office hours, on weekends and public holidays (wheneverrequired).

PERSONAL CHARACTERISTICS

• Goodcommunicationandmanagementskills. Possess excellent decision-making, strategic thinking, leadership, interpersonal and ethical conduct skills.