ASSISTANT, CUSTOMER SERVICE

KPJ Selangor Specialist Hospital; Sabah; On-site; MYR 20,000 - 31,000; Full time

Job summary

KPJ Selangor Specialist Hospital in Sabah is seeking a clinic administrator to support daily operations. You will register and update patient data, manage appointments, and ensure accurate documentation in patient records.

Responsibilities include maintaining clinic inventory, processing charges, safeguarding confidentiality, and assisting with safety, quality, and compliance programs. Candidates should be proficient in English and Bahasa Malaysia and able to work in a team.

Qualifications

• Diploma or SPM with English and BM as working languages.
• Experience in patient data handling and clinic support preferred.

Responsibilities

• Register and update patient data; manage appointments and inform patients.
• Check and arrange items inside clinic; charge inventories and bind clinical notes.
• Forward consultant charges to cashier; retrieve patient case notes as requested.
• Maintain confidentiality of medical records; comply with data protection.
• Adhere to safety policies, 5S, ISO/OHS standards; rotate duties as needed.
• Prepare monthly reports and assist superior in daily operations.

Skills

Proficiency in English

Proficiency in Bahasa Malaysia

Interpersonal skills

Education

Diploma in business

SPM with English and BM

Tools

Microsoft Office

Job description

GENERAL DESCRIPTION :

Must have a good knowledge and basic clinical procedures pertaining to their consultant speciality, needs and requirement.

• Evaluating and ensuring optimization of best practices based on current clinical protocols background.
• To follow all rules and regulations of Hospital, policy and procedures and statuary certifications.

JOB DESCRIPTIONS :

• Registered and update patient’s data accordingly (including patients’ demographic, preparation of forms, and open a case note for new patients.)
• Responsible for recording, inform and follow-up with patient appointment To ensure all patient appointment card are properly documented and patients are well informed.
• Responsible for checking and arranging the items inside clinic
• Responsible to charge all inventories and equipments items. Responsible to bind consultant clinical notes in patients’ medical case notes
• Daily forward consultant charges and other charges to the cashier
• Fully responsible for the transaction and retrieval case notes as requested.
• Return all outpatient medical case notes after patients’ treatment. To identify the financial status of the patient.
• To maintain and safeguard the Confidentiality of patient medical case notes
• To follow and adhere to the confidentiality policy subject to Personal Data Protection Act and PHFSA.
• To carry out other responsibilities or duties assigned from time to time by superior.
• To follow the instruction in order to meet the hospital vision and mission To maintain proper housekeeping in the clinics. Clean, neat and safe environment in the clinics.
• Assist in reporting unsafe practices, conditions, near misses, incidents and accidents to superior Comply with Company policies, Health and Safety policies.
• To take reasonable care for safety and health of himself/herself and other persons who may be affected by her acts or omission at work.
• To co-operate with Hospital Management requirement imposed on the Management by the Occupational Safety and Health Act or any regulations made therein.
• To do any task related to Occupational Safety and Health Act as instructed by Management of hospital
• To wear or use at all times any personal protective equipment or clothing provided by the Management for the purpose of preventing risks to his / her safety and health.
• To follow strictly all rules and regulations stated by Management of hospital on the PPE.
• To comply with any instruction or measure on Occupational Safety and Health Act or any regulations made therein.
• To follow strictly the Occupational Safety and Health Act or any regulations.
• To establish and maintain the Occupational Health and Safety Management System (OHSMS).
• Assisting to establish and maintain the Occupational Health and Safety Management System (OHSMS).
• Participate actively in any other new service that introduced Conformance to ISO 9001:2008, Environmental Act, OHS Act and Hospital Accreditation requirements.
• Ensure all policies and procedures of ISO 9001:2008, Environmental Act, OHS Act and Hospital Accreditation are adhered to and records maintained, if and when these programs are implemented.
• Prompt and effective action in taking corrective measures in cases of ISO 9001:2008, Environmental Act, OHS Act and Hospital Accreditation requirements.
• Achievement of satisfactory department performance on the external and internal audits.
• Ensure compliance to Patient Safety Goals as safety improvement measures recommended by World Alliance for Patient Safety (2008)
• To ensure compliance at all points of engagement at all times Ensure to actively participate in 5S activities
• Responsible and accountable to carry out all 5S activities directed by the Management Ensure adhere to Standard People Practice (SPP)
• To comply with Baby Friendly Hospital Initiative (BFHI) policy.
• To ensure compliance to Baby Friendly Hospital Initiative (BFHI) policy.
• Mobility of the work station. Must be able and prepared to rotate duties and mobile with other staff or work station.
• Must be able and prepared to rotate duties and mobile with other staff or work station.
• Monthly report. To submit all statically report as instructed before 5th of each month or before end of 1st week of the month.
• To adhere to Infection Control and prevention policy in the clinics. To ensure compliance of Infection Control and prevention policy
• To undertake any other assignment given by superior.
• To comply with the instruction. To perform any other duties as and when required by the management.

JOB REQUIREMENTS :

Education:

• Diploma in business with knowledge and skills in providing care and services to patient and family.
• Or SPM with proficiency in spoken English and Bahasa Malaysia.

Knowledge and Experiences:

• Minimum 1 years experience in any servicing environments

Special skills required

• Proficient in writing and conversing in English and Bahasa Malaysia.
• Caring, honest, and responsible workers and team player
• Microsoft Office literacy

Personal attributes

• Personable, responsible, mature, sensitive, confident and well presented. Highly motivated with a sincere commitment to quality improvement. Excellent team player. Able to portray an image of high quality of the hospital to the Patients and/or Visitors. Must be able to deal with staff at all levels of the organization.