Assistant, Business Development

KPJ Selangor Specialist Hospital; Johor Bahru; On-site; MYR 3,000 - 5,200; Full time

Job summary

KPJ Selangor Specialist Hospital in Johor Bahru is seeking a Registration and Cashier Officer. You will handle patient registration, guarantee letters, billing, payments, receipts, and refunds with accuracy and courtesy.

You will explain admission procedures, update room charges, and coordinate with MCO/insurance for guarantees and deposits. This role requires bilingual proficiency, strong Excel/PowerPoint skills, and attention to detail. Fresh graduates may be considered with SPM/diploma.

Qualifications

• Proficiency in English and Bahasa Malaysia is required.
• Experience with hospital registration, billing, and cash handling is advantageous.
• Attention to accuracy and confidentiality is essential.

Responsibilities

• Handle patient registration, guarantee letters, billing, payments, issuing receipts, and refunds accurately.
• Process refunds with proper approvals and ensure daily cash reports balance.
• Explain admission procedures and assist patients during admission.
• Coordinate with MCO/insurance for guarantee letters and deposits.
• Enter and verify charges before patient discharge and respond to bill inquiries.
• Maintain confidential patient information and liaise with relevant departments.

Skills

Bilingual English & Malay

Detail-oriented

After-hours readiness

Education

SPM

Diploma in related field

Tools

Microsoft Excel

PowerPoint

Job description

GENERAL DESCRIPTION

• Responsible for handling patient registration, guarantee letters, billing, payments, issuing receipts, bill submission and processing refunds accurately and efficiently. They play a key role in delivering excellent customer service in accordance with the professional standards set by management.

JOB DESCRIPTION

Main Responsibilities

Cashiering Function:

• Responsible to generate patients’bill, collectpaymentand issue officialreceipt.
• Responsiblefor arrangingthe agreement to deferred payment after approval from authorized personnel.
• To ensure cash and credit card refund is done with proper approval from Senior Clerk or Supervisor.
• Responsible to generate detail closetillreport and ensure collection is tally to the report.
• Responsible to ensure daily cash drop is done and recordedin accordance withKPJ policy

Admission Function:

• Responsiblefor updatingthe informationaboutroom charges and room status.
• Well versed with admission procedure and able to explain topatientsduring admission process.
• Responsible for completing all admissionformsand obtaining relevant dataand documents frompatients/relativeduring admission process. All information must be entered through HITS / KCIS.
• To coordinate with MCO unit to request GL forpatientsusing Medical Card to obtaininitialGuarantee Letter.
• Be able to verify all Guarantee Letters, validity period, bed eligibility, coverage limitformcorporate client, MCO and insurance companies.
• Responsible to collectdeposit(as per schedule) for cash payingpatientand providepatientwith officialreceiptaccordingly.
• Toensure collecting initial deposit and top up deposit in accordance with KPJ Policy

Billing Function:

• Responsible to enter / update all charges relating to patients’ treatment
• Responsible for checking with wards / other services and ensure that all charges have been properly taken up before patient discharged.
• Responsible to ensure that billing is done accurately beforefinalizingof patients’ bill.
• Responsible for attending patient queryregardingthe bill,chargesand payment.
• Responsible to confirm all Guarantee Letters, validity period, coverage limit with MCO unit and insurance companies before releasing patient for discharge.

MCO Function:

• Responsible for ensuring allinitialGuarantee Letterrequestsaresubmittedto relevant insurance / MCO.
• Responsible for ensuring all insuranceformare filled up by the admitting Consultant ontimelybasis.
• Responsible to update Insurance portal or fax the medical report to Insurance Companies / MCO for issuance of Initial Guarantee Letter.
• To ensure thatpatient is being informedon the feedback from insurance companies, favorable or unfavorable.
• Responsible for responding to all queries made by Insurance / MCO Companieson timelymanner.

Registration function

• Responsible to collect and verify personal information (ID, contact details, address)
• Responsible to register new patients/clients and update existing records in the system
• Responsible to verify insurance details, guarantee letters, or required documentation
• Responsible to confirm appointment for walk in patients and provide necessary instructions
• Responsible to maintain accurate and complete records in the database
• Responsible to ensure confidentiality of sensitive information
• To coordinate with medical, billing, or administrative departments
• Respond to inquiries and resolve minor registration issues

Credit Admin function

• Ensure all bills been submitted to Insurance/ MCO/ Government agencies accordingly and meet the deadline given.
• Ensure complete documentation submitted.
• Ensure the copy of bill submission is properly kept for future reference.

Other Duties and Responsibilities

Perform any other responsibilities assigned by immediate superior or hospital management. Delivering excellent customer service in accordance with professional standard set by management. Maintain confidentiality of patient information.

Education:

• SPM, Diploma in related field

Knowledge and Experiences:

• Minimum 1 years of experience (fresh graduates may be considered).

Skills & Competencies:

Special skills required

• Proficient in spoken and written English and Bahasa Malaysia. (Fluent in others language will be an advantage)
• Detail-oriented with a focus on accuracy.
• Willingness todoworkafter office hours/weekends/public holidays whenrequired.
• Proficiency in Microsoft Excel and PowerPoint.

Personal attributes

• Results-oriented mindset, with the ability to work under pressure to meet deadlines.
• Self-motivated and able to work independently.
• Strong ethics and integrity.
• Openness to learning and adapting to change.
• A collaborative and team-oriented approach.