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Brillions International Sdn Bhd in Malaysia is seeking an Account Servicing Executive to manage client accounts and ensure top-notch service across event projects.
You will coordinate with internal teams and vendors, prepare proposals and budgets, and present reports to clients, all while maintaining timelines and quality. The role offers a dynamic, client-focused environment with growth opportunities in a reputable events company.
Position Overview: We are seeking a dynamic and client-focused Account Servicing Executive to join our team. The ideal candidate will be responsible for managing client accounts, ensuring customer satisfaction, and coordinating & operating event details from concept to completion.
Key Responsibilities:
Serve as the primary point of contact for clients, understanding their needs and expectations
Develop and maintain strong client relationships to encourage repeat business
Coordinate with internal teams and vendors to ensure timely execution of events
Prepare and present proposals, budgets, and reports to clients
Manage project timelines and ensure deliverables meet quality standards
Address client inquiries and resolve any issues promptly
Keep abreast of industry trends to provide innovative event solutions
Competitive salary commensurate with experience and performance
Performance-based incentives and bonuses
Professional development and training opportunities
Exposure to high-profile and diverse events
Collaborative and innovative work environment
Opportunities for career growth within a reputable organization
Employee engagement programs and team-building activities
Proven experience in account management or client servicing, within events management, hospitality industry or similar.
Exceptional interpersonal, negotiation, and presentation skills
Strong organizational abilities with meticulous attention to detail
Ability to operate effectively under pressure and meet strict deadlines
Leadership qualities and a strategic mindset
Excellent organizational and multitasking abilities
Creative problem-solving skills
Knowledge of event planning and management software such as Microsoft Powerpoint & Excel.