Clinic Launch & Customer Experience Manager

Ma Kuang Chinese Medicine & Research Ctr Pte Ltd

Johor Bahru

On-site

MYR 33,000 - 60,000

Full time

2 days ago

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Job summary

Ma Kuang Chinese Medicine & Research Ctr Pte Ltd in Johor Bahru is seeking a Clinic Operations & Events Executive, fresh graduates welcome. The role will lead marketing event planning and execution while implementing strategies to enhance customer relationships, engagement, and loyalty.

Responsibilities include planning events to promote the new clinic, designing customer engagement programs to boost satisfaction, analyzing customer data for actionable insights, and developing segmentation for

Qualifications

Min Diploma in Marketing, Business Administration, or a related field.
Proven experience in event, customer engagement, or marketing roles.
Strong analytical skills and experience working with customer data.
Excellent organizational and project management abilities.
Knowledge of data privacy regulations.
Exceptional communication and interpersonal skills.

Responsibilities

Plan, organize, and execute impactful marketing events to promote the new clinic and attract customers.
Develop and implement strategies to strengthen customer relationships and foster loyalty.
Design and execute customer engagement programs to elevate satisfaction and improve retention.
Analyze customer data using advanced tools to generate actionable insights for marketing and customer experience improvements.
Develop and refine segmentation strategies to optimize targeted marketing campaigns.
Monitor and evaluate performance metrics, identifying opportunities for system and process enhancements.
Create and maintain customer journey maps to improve the overall customer experience.