ERP Support Executive

JINGXING HOLDINGS (M) SDN. BHD.; Selangor; On-site; MYR 60,000 - 120,000; Full time

Job summary

Jingxing Holdings (M) Sdn Bhd is seeking an ERP Application Executive to support ERP, TMS and in-house apps, ensuring smooth daily operations and system reliability. You will gather requirements, coordinate with vendors, and implement integrations to automate processes and improve reporting.

The role requires a Bachelor’s degree in a related field, experience with ERP systems and MS 365, and a strong grasp of databases and system integration. Mandarin proficiency is a plus for HQ communication.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field.
• Experience with ERP systems and Microsoft 365 applications.
• Basic understanding of databases, enterprise applications, system integration or programming concepts.
• Strong interest in ERP systems, manufacturing operations, and warehouse or logistics processes.
• Good analytical, troubleshooting and problem-solving skills, with strong attention to detail.
• Good communication and interpersonal skills, with the ability to work effectively with users, colleagues and external vendors.
• Able to learn quickly, adapt to changing priorities and work effectively in a fast-paced environment.
• Good teamwork, organisation and follow-through.
• Proficiency in written and spoken Mandarin Chinese is an added advantage, as the role requires close communication with the company’s headquarters in China.

Responsibilities

• Provide day-to-day functional and technical support for ERP, TMS and in-house applications, including troubleshooting system issues and user enquiries.
• Support the planning, implementation, testing and rollout of new ERP modules, system enhancements and revisions to existing modules.
• Gather and analyse business requirements, translate operational needs into clear system requirements, and coordinate solutions with system vendors.
• Work with internal departments to review workflows, identify improvement opportunities and promote the effective adoption of new technologies and digital processes.
• Plan and implement system automation initiatives to improve efficiency, accuracy and process control.
• Design, develop, test and implement integrations between ERP and other business applications.
• Maintain system reports and support the development or enhancement of operational and management reporting.
• Prepare and maintain system documentation, process guides, user manuals and change records.
• Develop training materials, conduct end-user training and provide post-implementation support.
• Coordinate with vendors and internal stakeholders to track issues, changes and project deliverables through to completion.

Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field

Tools

Microsoft 365 applications

Job description

The ERP Application Executive supports the implementation, enhancement, maintenance and day-to-day operation of the company’s ERP, Transportation Management System (TMS), in-house applications and related reports. The role works closely with users across departments and external system vendors to resolve system issues, improve business processes, deliver integrations and automation, and support the company’s digitalisation initiatives.

Key responsibilities

Provide day-to-day functional and technical support for ERP, TMS and in-house applications, including troubleshooting system issues and user enquiries.

Support the planning, implementation, testing and rollout of new ERP modules, system enhancements and revisions to existing modules.

Gather and analyse business requirements, translate operational needs into clear system requirements, and coordinate solutions with system vendors.

Work with internal departments to review workflows, identify improvement opportunities and promote the effective adoption of new technologies and digital processes.

Plan and implement system automation initiatives to improve efficiency, accuracy and process control.

Design, develop, test and implement integrations between ERP and other business applications.

Maintain system reports and support the development or enhancement of operational and management reporting.

Prepare and maintain system documentation, process guides, user manuals and change records.

Develop training materials, conduct end-user training and provide post-implementation support.

Coordinate with vendors and internal stakeholders to track issues, changes and project deliverables through to completion.

About you

Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field.

Experience with ERP systems and Microsoft 365 applications.

Basic understanding of databases, enterprise applications, system integration or programming concepts.

Strong interest in ERP systems, manufacturing operations, and warehouse or logistics processes.

Good analytical, troubleshooting and problem-solving skills, with strong attention to detail.

Good communication and interpersonal skills, with the ability to work effectively with users, colleagues and external vendors.

Able to learn quickly, adapt to changing priorities and work effectively in a fast-paced environment.

Good teamwork, organisation and follow-through.

Proficiency in written and spoken Mandarin Chinese is an added advantage, as the role requires close communication with the company’s headquarters in China.

About us

Jingxing Holdings (M) Sdn Bhd operates a Management Information Systems (MIS) department that supports the company’s digital systems and business operations.

Jingxing Holdings (M) Sdn Bhd was incorporated in year 2019 in Malaysia, and started its start-of-the-art paper manufacturing factory construction project in year 2021.

Jingxing Holdings (M) Sdn Bhd will be investing approximately RM 2.3 billion for the project (approximately USD 300 million) with a land size of 80 acres, and the factory is located at Banting Industrial City, Kuala Langat, Selangor.

Jingxing Holdings (M) Sdn Bhd is the wholly owned subsidiary of Zhejiang Jingxing Paper Joint Stock Co., Ltd. which was founded in 1984 and was listed in the Stock Exchange of Shenzhen, China since year 2006. Today, Zhejiang Jingxing Paper Joint Stock Co., Ltd. is one of the market leaders in packaging board manufacturing industry in China.

The factory will be an advanced and highly automated factory with an integrated thermal power plant and water treatment plants.

The factory will be manufacturing and distributing a variegated range of quality paper products mainly pulpboard, Kraft-liner and corrugated medium. The project is planned for large scale production capacity of 1.4 million tons per year.

Jingxing Holdings (M) Sdn Bhd was incorporated in year 2019 in Malaysia, and started its start-of-the-art paper manufacturing factory construction project in year 2021.

Jingxing Holdings (M) Sdn Bhd will be investing approximately RM 2.3 billion for the project (approximately USD 300 million) with a land size of 80 acres, and the factory is located at Banting Industrial City, Kuala Langat, Selangor.

Jingxing Holdings (M) Sdn Bhd is the wholly owned subsidiary of Zhejiang Jingxing Paper Joint Stock Co., Ltd. which was founded in 1984 and was listed in the Stock Exchange of Shenzhen, China since year 2006. Today, Zhejiang Jingxing Paper Joint Stock Co., Ltd. is one of the market leaders in packaging board manufacturing industry in China.

The factory will be an advanced and highly automated factory with an integrated thermal power plant and water treatment plants.

The factory will be manufacturing and distributing a variegated range of quality paper products mainly pulpboard, Kraft-liner and corrugated medium. The project is planned for large scale production capacity of 1.4 million tons per year.