ERP Customer Support Consultant

CLaaS2SaaS; Petaling Jaya; On-site; MYR 50,000 - 80,000; Full time

Benefits offered by this job

Medical

Insurance

Parking

Job summary

Finsoft Consulting Sdn Bhd is seeking an ERP Customer Support Consultant to support Epicor ERP users and help businesses optimise processes from Petaling Jaya. You will troubleshoot issues, run SQL queries, and collaborate with cross-functional teams to ensure ERP runs smoothly.

Join a growing team focused on digital transformation for Malaysian manufacturers, with training opportunities in EPICOR ERP and career growth into implementation or consulting roles.

Qualifications

• Degree in Information Technology, Business Administration, Accounting, or related field.
• Strong analytical and problem-solving skills.
• Good communication skills in English (spoken and written).
• A team player with a positive attitude and willingness to learn.
• Fresh graduates with a passion for ERP or business systems are encouraged to apply!

Responsibilities

• Provide functional and technical support to customers using Epicor ERP (Kinetic/Classic).
• Investigate, troubleshoot and resolve ERP-related issues across Finance, Manufacturing, Inventory, Purchasing and Sales.
• Understand customer business processes and identify root causes of system issues.
• Perform basic SQL queries, BAQ analysis, BPM troubleshooting and system investigations.
• Manage customer support tickets, prioritise cases and ensure timely responses in accordance with agreed SLA.
• Coordinate with internal consultants, technical teams and Epicor Support to resolve complex issues.
• Conduct system testing and validation in Test/Pilot environments before implementing solutions in Live environments.
• Maintain effective communication with customers and provide regular updates on outstanding cases.
• Prepare and maintain technical documentation, troubleshooting guides and knowledge base articles.
• Participate in knowledge-sharing sessions, product training and continuous improvement initiatives.

Skills

Analytical skills

Problem-solving

English communication

Team player

Fresh graduates

Education

IT/Business/Accounting degree

Tools

Epicor ERP

SQL

BAQ analysis

BPM troubleshooting

ERP systems

Job description

We’re Hiring for Finsoft Consulting, a CLaaS2SaaS Company

CLaaS2SaaS is recruiting an ERP Customer Support Consultant for its subsidiary, Finsoft Consulting Sdn Bhd, based in Petaling Jaya, Selangor. The successful candidate will join the Finsoft Consulting team.

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FINSOFT CONSULTING SDN BHD ERP Customer Support Consultant

Help Desk & IT Support (Information & Communication Technology)

Full time

Are you passionate about technology and problem-solving?

Do you enjoy helping businesses work smarter through automation and data-driven solutions?

Join Finsoft Consulting, one of Malaysia’s premium EPICOR ERP partners, and be part of a growing team that supports leading manufacturing companies in their digital transformation journey.

As an ERP Customer Support Consultant, you’ll work directly with our clients to troubleshoot issues, optimize system usage, and ensure their ERP runs seamlessly. This role is perfect for someone who loves learning how businesses operate — and wants to grow their career in ERP and digital systems.

What You’ll Do

Provide functional and technical support to customers using Epicor ERP (Kinetic/Classic).

Investigate, troubleshoot and resolve ERP-related issues across various modules, including Finance, Manufacturing, Inventory, Purchasing and Sales.

Understand customer business processes and identify root causes of system issues.

Perform basic SQL queries, BAQ analysis, BPM troubleshooting and system investigations.

Manage customer support tickets, prioritise cases and ensure timely responses in accordance with agreed SLA.

Coordinate with internal consultants, technical teams and Epicor Support to resolve complex issues.

Conduct system testing and validation in Test/Pilot environments before implementing solutions in Live environments.

Maintain effective communication with customers and provide regular updates on outstanding cases.

Prepare and maintain technical documentation, troubleshooting guides and knowledge base articles.

Participate in knowledge-sharing sessions, product training and continuous improvement initiatives.

What We’re Looking For

Degree in Information Technology, Business Administration, Accounting, or related field.

Strong analytical and problem-solving skills.

Good communication skills in English (spoken and written).

A team player with a positive attitude and willingness to learn.

Fresh graduates with a passion for ERP or business systems are encouraged to apply!

Bonus Points If You Have

Experience in ERP support or implementation (EPICOR, SAP, Oracle, Microsoft Dynamics, etc.).

Familiarity with SQL queries, reporting tools, or system configuration.

Exposure to manufacturing or distribution business processes.

Why Join Finsoft Consulting?

Be part of a growing digital transformation team working with top Malaysian manufacturers.

Continuous learning — training and certification opportunities with EPICOR ERP.

Career growth into implementation, consulting, or project management roles.

Competitive salary with performance-based increments and bonuses.

Medical, insurance, and parking provided.

Supportive, collaborative, and fun work culture.