ERP Customer Support Consultant - Malaysia

eduCLaaS; Petaling Jaya; Presencial; MYR 42.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Parking

Descripción de la vacante

Finsoft Consulting Sdn Bhd, a CLaaS2SaaS company, is hiring an ERP Customer Support Consultant in Petaling Jaya. You will troubleshoot Epicor ERP issues, optimize usage, and ensure smooth ERP operation for manufacturing clients.

You’ll work with our client teams to resolve problems, perform basic SQL queries, and contribute to knowledge base creation. Fresh graduates are welcome and training opportunities are provided.

Formación

• Degree in Information Technology, Business Administration, Accounting, or related field.
• Strong analytical and problem-solving skills.
• Good communication skills in English (spoken and written).
• A team player with a positive attitude and willingness to learn.
• Fresh graduates with a passion for ERP or business systems are encouraged to apply!

Responsabilidades

• Provide functional and technical support to customers using Epicor ERP (Kinetic/Classic).
• Investigate, troubleshoot and resolve ERP-related issues across Finance, Manufacturing, Inventory, Purchasing and Sales.
• Understand customer business processes and identify root causes of system issues.
• Perform basic SQL queries, BAQ analysis, BPM troubleshooting and system investigations.
• Manage customer support tickets, prioritise cases and ensure timely responses per SLA.
• Coordinate with internal consultants, technical teams and Epicor Support to resolve complex issues.
• Conduct system testing and validation in Test/Pilot environments before Live implementation.
• Maintain effective communication with customers and provide regular updates on outstanding cases.
• Prepare and maintain technical documentation, troubleshooting guides and knowledge base articles.
• Participate in knowledge-sharing sessions and product training for continuous improvement.

Conocimientos

Analytical thinking

Problem solving

English communication

Team player

Educación

IT / Business Admin / Accounting degree

Herramientas

SQL

BAQ analysis

BPM troubleshooting

Descripción del empleo

Damansara Utama, Malaysia

We’re Hiring for FinsoftConsulting, a CLaaS2SaaS Company

CLaaS2SaaS is recruiting an ERPCustomer Support Consultant for its subsidiary, Finsoft Consulting Sdn Bhd,based in Petaling Jaya, Selangor. The successful candidate will join theFinsoft Consulting team.

FINSOFT CONSULTING SDNBHD

ERP Customer SupportConsultant

Help Desk & IT Support(Information & Communication Technology)

Full time

Are you passionate abouttechnology and problem-solving?

Do you enjoy helping businesseswork smarter through automation and data-driven solutions?

Join Finsoft Consulting, one ofMalaysia’s premium EPICOR ERP partners, and be part of a growing team thatsupports leading manufacturing companies in their digital transformationjourney.

As an ERP Customer SupportConsultant, you’ll work directly with our clients to troubleshoot issues,optimize system usage, and ensure their ERP runs seamlessly. This role isperfect for someone who loves learning how businesses operate — and wants to growtheir career in ERP and digital systems.

What You’ll Do

• Provide functional and technical support tocustomers using Epicor ERP (Kinetic/Classic).
• Investigate, troubleshoot and resolve ERP-relatedissues across various modules, including Finance, Manufacturing,Inventory, Purchasing and Sales.
• Understand customer business processes and identifyroot causes of system issues.
• Perform basic SQL queries, BAQ analysis, BPMtroubleshooting and system investigations.
• Manage customer support tickets, prioritise casesand ensure timely responses in accordance with agreed SLA.
• Coordinate with internal consultants, technicalteams and Epicor Support to resolve complex issues.
• Conduct system testing and validation in Test/Pilotenvironments before implementing solutions in Live environments.
• Maintain effective communication with customers andprovide regular updates on outstanding cases.
• Prepare and maintain technical documentation,troubleshooting guides and knowledge base articles.
• Participate in knowledge-sharing sessions, producttraining and continuous improvement initiatives.

Why Join Finsoft Consulting?

• Be part of a growing digitaltransformation team working with top Malaysian manufacturers.
• Continuous learning — trainingand certification opportunities with EPICOR ERP.
• Career growth intoimplementation, consulting, or project management roles.
• Competitive salary withperformance-based increments and bonuses.
• Medical, insurance, and parkingprovided.
• Supportive, collaborative, andfun work culture.

Requirements

What We’re Looking For

• Degree in Information Technology, BusinessAdministration, Accounting, or related field.
• Strong analytical and problem-solving skills.
• Good communication skills in English (spoken andwritten).
• A team player with a positive attitude andwillingness to learn.
• Fresh graduates with a passion for ERP or businesssystems are encouraged to apply!

Bonus Points If You Have

• Experience in ERP support or implementation(EPICOR, SAP, Oracle, Microsoft Dynamics, etc.).
• Familiarity with SQL queries, reporting tools, orsystem configuration.
• Exposure to manufacturing or distribution businessprocesses.