ERP & Applications Support Lead

Fiamma Group of Companies; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

Fiamma Holdings Berhad seeks an experienced ERP Support Specialist to manage day-to-day coordination and continuous improvement of ERP, WMS, CRM, and reporting solutions in Malaysia. You will be the first contact for ERP issues, collaborating with business users, IT teams, and vendors to drive issue closure.

Responsibilities include supporting end-to-end processes across sales, purchasing, inventory, warehouse, and finance, and performing initial investigations before escalating to the right

Qualifications

• Bachelor's Degree/Diploma in IT or related discipline.
• 4+ years of ERP, business applications, or IT project coordination experience.
• Strong ERP and end-to-end business process knowledge.
• Experience supporting or coordinating ERP, WMS, CRM or other enterprise apps.
• Good SQL concepts, databases, APIs, and data flows.
• Proficient in English and Bahasa Malaysia, with strong communication.

Responsibilities

• Provide Level 1 support and serve as the first point of contact for ERP and related business application issues.
• Understand and support ERP and end-to-end business processes, including sales, purchasing, inventory, warehouse and finance-related processes.
• Assess user-reported issues and perform initial investigation before engaging the relevant internal team or external vendor.
• Coordinate with vendors and business users to resolve application-related issues.
• Support ERP, WMS, CRM and other business applications.
• Track outstanding issues through resolution and closure.
• Identify recurring issues and work with vendors and stakeholders on appropriate solutions.
• Provide system guidance and support to business users.
• Work independently and take ownership of assigned tasks and system issues.
• Gather relevant information and understand the issue before escalating to vendors or other technical teams.

Skills

ERP systems

APIs & Integration

SQL concepts

Excel / Data analysis

English & Bahasa Malaysia

Vendor coordination

Independent worker

Education

Bachelor's Degree / Diploma in IT

Tools

SQL databases

JSON

Job description

Fiamma Holdings Berhad seeks an experienced ERP Support Specialist to manage day-to-day coordination and continuous improvement of ERP, WMS, CRM, and reporting solutions in Malaysia. You will be the first contact for ERP issues, collaborating with business users, IT teams, and vendors to drive issue closure.

Responsibilities include supporting end-to-end processes across sales, purchasing, inventory, warehouse, and finance, and performing initial investigations before escalating to the right