EOI: Contract Support (Penang)

CBRE Asia Pacific; Batu Kawan; On-site; MYR 36,000 - 60,000; Full time

Job summary

CBRE Asia Pacific seeks a Contract Support Associate in Batu Kawan, Penang, Malaysia. You will provide customer service and administrative support to a large BU, ensuring contractual requirements are fulfilled.

You will handle invoicing, cost center coding, and monthly reporting, while coordinating vendors, onboarding, and maintaining HSE/QHSE records to support safe operations.

Qualifications

• Diploma or Degree in Finance / Accounting with 2-3 years of experience.
• Understanding of a range of processes, procedures, systems, and concepts within own job function.
• Experience with or exposure to Responsible Business Alliance (RBA) standards is a plus.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and data analysis.

Responsibilities

• Respond to client inquiries with timely, quality service and follow-up.
• Understand contract scope and ensure work aligns with it.
• Coordinate invoicing, cost center coding, quotations, and purchase orders.
• Support RBA activities and audit preparation.
• Deliver monthly reporting to Contract and Business Unit Reviews.

Skills

Organizational skills

Advanced math skills

Analytical thinking

Education

Diploma or Degree in Finance/Accounting

Tools

Microsoft Office

Excel

Job description

Full-time

Accounting/Finance, Administrative

Batu Kawan - Pulau Pinang - Malaysia

EOI: Expression of Interest (Building pipeline for future hiring)

About The Role

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Support Responsible Business Alliance (RBA) activities, compliance processes, and audit preparation/execution.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need

• Diploma or Degree in Finance / Accounting with 2-3 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Prior experience or exposure to Responsible Business Alliance (RBA) standards, activities, and audits is an added advantage.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

Service line: None