EOI: APAC Account Operations Director - Johor

CBRE; Johor Bahru; On-site; MYR 180,000 - 300,000; Full time

Job summary

CBRE Group, Inc. in Johor is seeking an APAC Account Operations Director to oversee staff and coordinate operations that support client commitments. The role involves supervising teams, developing operational plans, and balancing client expectations with execution across multiple projects.

You will manage relationships with key customers, drive service enhancements, and guide project processes from planning to delivery, aligning with CBRE’s values and strategic business goals.

Qualifications

• Bachelor's degree preferred (or equivalent)
• 8–12 years of relevant experience in operations management or account management
• Experience in staffing, training, coaching, and performance evaluation

Responsibilities

• Provide formal supervision to employees; oversee training and development; conduct performance evaluations and coaching; participate in recruitment and hiring.
• Coordinate daily team activities; set schedules; assign tasks; cross-train staff; monitor deadlines.
• Interact with clients to understand business needs; develop operational plans; balance client expectations with execution of work.
• Manage multiple clients; serve as point of contact for systems and processes on current and new projects.
• Oversee sales relationships with key customers; ensure service quality and issue resolution; troubleshoot conflicts.
• Direct project processes: develop plans, assemble teams, manage timeframes and performance.
• Ensure timely and successful delivery of solutions according to client needs and contract specifics.
• Consult with internal and client teams to define project requirements and evaluate approaches.
• Apply knowledge across disciplines to drive departmental performance; lead by example and align with CBRE RISE values.
• Negotiate with external partners to reach common goals; identify and solve complex operational problems.

Job description

APAC Account Operations Director - Johor

As a CBRE Account Management Director, you will assist with the oversight of the department responsible for delivering all client commitments.

This is part of the Operations Management job functions. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.
• Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects.
• Oversee the management of sales and relationships with key customers. Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts.
• Direct the project process. This includes developing project plans, creating a project team, and managing timeframes and performance.
• Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.
• Consult with internal and client teams to define project requirements, investigating various approaches to attain end results.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Commercial & Industrial Property Management More than 10,000 employees

CBRE Group, Inc. (NYSE:CBRE) is the world’s largest commercial real estate services and investment firm, with a global lead in leasing, sales, property management, outsourcing, and valuation. We also operate major subsidiaries including Trammell Crow Company (development), CBRE Investment Management, Industrious (flexible workplaces), and Turner & Townsend (project/program management). With over 140,000 employees in 100+ countries, CBRE is a Fortune 500 company, consistently recognized for leadership, ethics, sustainability, and diversity.

CBRE Group, Inc. (NYSE:CBRE) is the world’s largest commercial real estate services and investment firm, with a global lead in leasing, sales, property management, outsourcing, and valuation. We also operate major subsidiaries including Trammell Crow Company (development), CBRE Investment Management, Industrious (flexible workplaces), and Turner & Townsend (project/program management). With over 140,000 employees in 100+ countries, CBRE is a Fortune 500 company, consistently recognized for leadership, ethics, sustainability, and diversity.

What can I earn as an Operations Director