ENVOY, CARE LINE

KPJ Sabah Specialist Hospital; West Coast Division; Sur place; MYR 28 000 - 39 000; Plein temps

Résumé du poste

KPJ Sabah Specialist Hospital is seeking a proactive Customer Services Associate to support daily operations, bookings, inquiries, and guest assistance. You will handle conference room bookings, manage KPJ Healthcare cards, display brochures, greet callers, and maintain neat office areas.

A Diploma in business and ≥2 years service experience are preferred; English and Bahasa Malaysia fluency essential. Join a team focused on quality patient care and smooth service delivery across the hospital’s

Qualifications

• Diploma in business or related field.
• Experience in servicing environments preferred.
• Proficient in English and Bahasa Malaysia; good communication.
• Microsoft Office literacy and professional presentation.

Responsabilités

• Manage Conference Room bookings and events as requested via the requisition form.
• Book conferences, meetings and seminars; arrange as per form.
• Check arrangements before the event and ensure order.
• Manage KPJ Healthcare card details and cardholders.
• Ensure cards printed are correct and mailed to customers.
• Manage brochures and flyers; ensure display and reprint if depleted.
• Handle general inquiries and complaints; provide accurate information.
• Greet callers, take messages and perform clerical duties.
• Keep office area neat; top up paper at copier/printer/fax and manage reading area.
• Assist in daily data entry of MCSI.

Connaissances

English

Bahasa Malaysia

Customer service

Communication

Team player

Professional demeanor

Formation

Diploma in business

Outils

Microsoft Office

Description du poste

GENERAL DESCRIPTION

To ensure smooth running and workflow in the Customer Services on a daily basis

JOB DESCRIPTION

• Managing Conference Room bookings
• To make bookings of conferences, meetings, seminars as requested via the Conference Booking requisition form
• To make all the necessary arrangements as per requested in the booking form for the event.
• To check all arrangements made are in order prior to the event.
• Management of cards
• To manage the KPJ Healthcare card for customers of KPJ Sabah Specialist Hospital e.g. keying in of details, keeping a record of all cardholders, etc
• To ensure that cards printed out are correct and mailed to the customers.
• Management of brochure and flyers
• To ensure that all flyers and brochures are well displayed at the Customer Services.
• Top up of flyers and reprinting is to be done if the flyers has been depleted
• Handling of general inquiries and complaints
• To ensure that all enquiries or complaints received from the customer is followed through.
• To ensure that correct information is given to customers at all times.
• To greet callers courteously and take down messages accurately.
• Clerical duties
• To ensure that the office area is clean and neat at all times
• To type memos and letters as per instruction given.
• To ensure that adequate paper is topped up at the Photostat machine, printer and fax machine
• To manage the reading area e.g. arrangement of books, newspapers, magazines.
• To assist in keying in of MCSI on a daily basis

JOB REQUIREMENT

Education: Diploma in business with knowledge and skills in handling complaints

Knowledge and Experiences: Minimum 2 years experience in any servicing environments

Special skills required Proficient in writing and conversing in English and Bahasa Malaysia. Caring, honest, and responsible workers and team player Microsoft Office literacy

Personal attributes Personable, responsible, mature, sensitive, confident and well presented. Highly motivated with a sincere commitment to quality improvement. Excellent team player, coordinator and facilitator. Able to portray an image of high quality of the hospital to the Patients and/or Visitors. Must be able to deal with staff at all levels of the organization.

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.