ENVOY, CONCIERGE

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 31,000 - 47,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a Customer Care & Experience Concierge to assist at the Main Entrance and designated areas, ensuring a compassionate, smooth patient journey. You will greet visitors, direct them, and support corporate clients and international guests with information, transportation, and accommodation arrangements as needed.

The role requires a minimum of 2 years in hospitality, strong communication, and an empathetic approach to patient care, with duties delegated by

Qualifications

• Minimum 2 years working experience in hospitality environment is an added advantage
• Interacting with patients, visitors and staff requires strong communication
• Attention to detail and organizational skills are important
• Knowledge of hospital surroundings helps in guiding guests

Responsibilities

• Attend to customers at Main Entrance of the lobby
• Greet and direct customers to their destination
• Be the point of contact for KPJ’s corporate clients
• Attend to foreigners needing treatment and assist with accommodation and transportation
• Attend to VIPs and alert management on any arrivals
• Provide information on doctors, specialties, locations of departments and staff
• Perform other duties delegated by HOS or Management
• Establish harmonious working relationships within and with other departments
• Be familiar with patient and family rights policy

Skills

Strong communication skills

Pleasant & positive approach

Customer service orientation

Organizational skills

Empathy

Education

SPM or equivalent

Job description

Customer Care & Experience Concierge assists in the day-to-day activities at the Main Entrance of the lobby and other designated area at discretion of the Management. Arrange assistance such as wheelchairs, as a porter for patients as and when needed. Supports patient engagement by providing courteous guidance, personalized assistance, and ensuring a compassionate, smooth experience throughout the patient’s healthcare journey.

JOB DESCRIPTION

• Responsible in attending to customers at Main Entrance of the lobby. Must have pleasant and positive approach. Courteous, caring, friendly and reliable.
• Greet and direct customers to their respective destination.
• To be point of contact for KcSH’s corporate clients, to their respective destination.
• To be centre point for Indonesia Customers.
• Attend to foreigners (non-Malaysians) who need treatment at KcSH and seeking information and assistance on accommodation and transportation arrangements, and accompanying to the airport, if required.
• Responsible in attending to VIPs and alert the management on any unexpected arrival of VIPs to our premises.
• Knowledgeable and well versed in KcSH surrounding and its activities.
• Provide information on Doctor’s names and their specialties, locations of consultant suites, all departments, personnel/staff in KcSH.
• Perform other duties delegated by HOS or Management.
• To establish close and harmonious working relationship within and with other Department.
• Familiar with the patient and family rights policy.

JOB REQUIREMENT

Education :

• SPM or equivalent

Knowledge and Experiences:

• Minimum 2 years working experience in hospitality environment is an added advantage
• Strong communication skills are essential for interacting with patients, visitors, and staff.
• Organizational skills, attention to detail, and the ability to represent the hospital positively in public settings are important.

Special skills required :

• The role requires unique skill such as the ability to handle difficult situation and quick decision making.
• Knowledge of healthcare terminology and the ability to convey complex information in a clear, empathetic manner is necessary.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Healthcare Services More than 10,000 employees

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.