CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE

KPJ Healthcare Berhad; Kajang; On-site; MYR 28,000 - 47,000; Full time

Job summary

KPJ Healthcare Berhad in Malaysia seeks a Customer Care professional to warmly greet patients and visitors, respond to inquiries, and guide them to appropriate services within the hospital. The role includes maintaining a clean lobby area, preparing facilities, and assisting disabled patients with wheelchairs and related needs.

You will accompany patients through the hospital, liaise with internal departments for events at the lobby, and perform ad-hoc tasks as assigned by your supervisor.

Qualifications

• Preferably with relevant experience related to nursing and Public Relations.
• 1 year or 2 years’ working experience in Customer Service.
• Good interpersonal, communication skill and fluent in both spoken and written English.
• IT literate with knowledge of Microsoft Windows.
• Working with less supervision, mature, independent with a strong sense of self-initiative and motivation.

Responsibilities

• Politely greeting patients and visitors who come in to the hospital.
• Respond promptly to customer inquiries in an efficient and courteous manner.
• Maintain clean surroundings at lobby and reception area.
• Respond and guide customers to the right place of services.
• Preparation of facilities such as wheelchair, sitting chairs, newspaper and product brochure.
• Assists disabled patient by providing and pushing the wheelchair.
• Accompany patient from main entrance to other services when necessary.
• Communicate and assist internal departments regarding any events at lobby area.
• Other ad-hoc tasks assigned by Superior.

Skills

Interpersonal skills

Communication skills

English fluency

IT literacy

Microsoft Windows

Job description

CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE

Politely greeting patients and visitors who come in to the hospital.

Respond promptly to customer inquiries in an efficient and courteous manner.

Maintain clean surroundings at lobby and reception area.

Respond and guide customers to the right place of services.

Preparation of facilities such as wheelchair, sitting chairs, newspaper and product broacher.

Assists disable patient by providing and pushing the wheelchair.

Accompany patient from main entrance to other services when necessary.

Communicate and assist internal departments regarding any events at lobby area.

Other ad-hoc task assign by Superior.

JOB REQUIREMENT

Preferably with relevant experience related to nursing and Public Relations.

1 year or 2years’ working experiencein Customer Service.

Good interpersonal, communication skill and fluent in both spoken and written English.

IT literate with knowledge of Microsoft Windows.

Working with less supervision, mature, independent witha strong senseof self-initiative and motivation.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Healthcare Services More than 10,000 employees

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

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