Entry-Level SOC Admin - Operations & KPI Tracking

Shopee; Kuala Lumpur; On-site; MYR 27,000 - 40,000; Full time

Job summary

Shopee Malaysia's Operations team seeks an entry-level candidate to support end-to-end logistics activities in Kuala Lumpur. You will update daily trackers, monitor mid-mile performance, and prepare regular reports for stakeholders.

You will coordinate with cross-functional teams, maintain accurate records, and alert on any target gaps. The role requires a diploma/degree and at least 1 year in logistics operations, with flexibility for overtime and rotational shifts.

Qualifications

• Diploma or Degree in the related fields.
• Minimum of 1 year’s experience in logistics operations is preferred.
• Must be able to proactively provide feedback and updates to relevant stakeholders.
• Able to work independently in a dynamic and diverse environment.

Responsibilities

• Update daily trackers for mid-mile operational functions in SPX Express.
• Monitor, track, and review daily activities and utilization levels against targeted benchmarks.
• Provide performance updates to stakeholders based on tracker data or as required.
• Prepare daily, weekly, and monthly summary reports for all operational functions in SPX Express.
• Coordinate operational performance results with the respective functional PIC.
• Collaborate across multiple teams to drive process and system improvements.
• Maintain accurate and updated records for all operational trackers.
• Oversee performance levels and alert relevant stakeholders when targets are not met.
• Perform ad-hoc tasks as requested by the department head or reporting line.
• Manage agency employees’ attendance and reconciliation.
• Handle all agency-related matters.

Education

Diploma or Degree in related field

Job description

Shopee Malaysia's Operations team seeks an entry-level candidate to support end-to-end logistics activities in Kuala Lumpur. You will update daily trackers, monitor mid-mile performance, and prepare regular reports for stakeholders.

You will coordinate with cross-functional teams, maintain accurate records, and alert on any target gaps. The role requires a diploma/degree and at least 1 year in logistics operations, with flexibility for overtime and rotational shifts.