Entry-Level IT Helpdesk Support | Multilingual

Hiasan Jalan Tiong Hom Sdn Bhd Sdn. Bhd.; Putrajaya; On-site; MYR 30,000 - 48,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual leave

Medical benefit

Training will be provided

Career development

Job summary

Jora Malaysia is seeking a customer service-oriented individual to join the team in Malaysia. The role focuses on logging and tracking requests via a help desk tool, monitoring systems, and providing courteous technical support to customers.

Applicants should be fluent in English, with additional language skills seen as an advantage. Fresh graduates are encouraged to apply, and a strong emphasis on communication and teamwork is expected.

Qualifications

• English fluency (written and spoken) is a must.
• Fluent in any other language is an added advantage.
• Fresh graduates are encouraged to apply.
• Eager to learn with a desire to complete tasks well.
• Strong skills in communication, teamwork, organization, and attention to detail.

Responsibilities

• Using a help desk tool to log and assign requests.
• Monitor systems and act to resolve problems and maintain control of resolutions.
• Provide customer service and support.
• Deliver courteous and professional technical support to customers.
• Troubleshoot hardware, software, network issues and reset passwords.

Skills

English fluency

Other language proficiency

Fresh graduates welcome

Communication

Teamwork

Attention to detail

Job description

Jora Malaysia is seeking a customer service-oriented individual to join the team in Malaysia. The role focuses on logging and tracking requests via a help desk tool, monitoring systems, and providing courteous technical support to customers.

Applicants should be fluent in English, with additional language skills seen as an advantage. Fresh graduates are encouraged to apply, and a strong emphasis on communication and teamwork is expected.