Enterprise Quotation Desk Specialist — ISG/CSG Expert

TD Synnex; Selangor; On-site; MYR 72,000 - 100,000; Full time

Job summary

Tec D, a TD SYNNEX Company, is seeking a Quote Desk Representative to support Dell Singapore and Malaysia (SGMY) Sales and Product Management teams. You will create, revise and manage customer quotations for ISG and CSG products, and handle deal registrations.

The role requires configuring Dell ISG/CSG solutions, using CPQ tools, and ensuring quotes meet SLA commitments while coordinating with multiple stakeholders for accurate, timely proposals.

Qualifications

• Bachelor's degree or Diploma in Business, Information Technology, Engineering, or a related field.
• 3–4 years of experience in Quote Desk, Sales Operations, Order Management, or Commercial Operations.
• Proven experience in configuring Dell ISG products, including PowerEdge Servers, PowerStore/PowerMax/PowerScale Storage, Networking, and enterprise infrastructure solutions.
• Working knowledge of Dell CSG products is an added advantage.
• Strong hands‑on experience with Dell CPQ, quoting platforms, and pricing tools.
• Experience managing the complete quotation lifecycle, including quote creation, revisions, refreshes, SKU updates, pricing validation, and approvals.
• Strong understanding of Dell Deal Registration (DR) processes and partner quoting workflows.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications.
• Excellent analytical, problem‑solving, and attention‑to‑detail skills.
• Strong communication and stakeholder management abilities.
• Ability to manage multiple priorities while consistently meeting SLA‑driven deadlines in a fast‑paced environment.

Responsibilities

• Create, revise, refresh, and maintain customer quotations using Dell CPQ and other Dell quoting platforms
• Configure Dell ISG and CSG solutions, including servers, storage, networking, hyperconverged infrastructure, and related enterprise solutions based on customer requirements.
• Support the quoting activities as required.
• Review customer requirements and validate quote requests for completeness, pricing accuracy, and configuration compliance.
• Submit, monitor, and manage Deal Registrations (DR) through the Dell Partner Portal.
• Process quote revisions, SKU changes, pricing updates, and configuration modifications while maintaining version control.
• Coordinate with Sales, Product Managers, Pricing, and Partner teams to ensure timely quote delivery.
• Maintain quote and DR trackers and provide regular status updates to stakeholders.
• Ensure all quote requests are completed within agreed SLAs while maintaining high quality and accuracy.
• Resolve or elevate issues related to product configuration, pricing, approvals, and system access.
• Identify opportunities for process improvements and ensure compliance with Dell operational standards.

Skills

CPQ proficiency

Quotation lifecycle

Dell ISG configuration

Analytical skills

Stakeholder management

Education

Bachelor's degree or Diploma in Business/IT/Engineering

Tools

Dell CPQ

Dell Partner Portal

PowerEdge/PowerStore/PowerScale

Microsoft Excel

Job description

Tec D, a TD SYNNEX Company, is seeking a Quote Desk Representative to support Dell Singapore and Malaysia (SGMY) Sales and Product Management teams. You will create, revise and manage customer quotations for ISG and CSG products, and handle deal registrations.

The role requires configuring Dell ISG/CSG solutions, using CPQ tools, and ensuring quotes meet SLA commitments while coordinating with multiple stakeholders for accurate, timely proposals.