Enterprise Policy Operations Leader

Prudential Services Asia; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Prudential Services Asia in Kuala Lumpur is hiring for an Insurance Operations Executive to process New Business and Renewal portfolios with accuracy and regulatory compliance. You will handle policy issuance, billing, endorsements, renewals, and case responses, while maintaining documentation and adhering to internal controls.

The role requires 2–4 years in insurance operations, Diploma or Degree, and proficiency in MS Office; the company offers a collaborative environment and opportunities for

Qualifications

• 2–4 years of experience in insurance or insurance-related operations.
• Experience in Employee Benefits schemes is desirable.
• Knowledge of Group Insurance products (e.g. term life, hospital & surgical plans) is helpful.
• Proficient in MS Office applications.

Responsibilities

• Policy Administration & Operations: Process New Business and Renewal policy administration activities accurately and within agreed turnaround times; handle policy issuance, billing, endorsements, renewals, and related servicing requests.
• Email & Case Management: Manage and respond to incoming emails from shared mailboxes and direct assignments; provide timely, clear, and professional responses to stakeholders; track, prioritise, and follow up on requests.
• Quality Control & Compliance: Perform quality checks on policy documents, contracts, billing, and correspondence; identify discrepancies and support timely resolution; adhere to audits and regulatory standards.
• Process Improvement & System Support: Identify recurring issues and propose improvement ideas; participate in SOP updates and UAT; adapt to new systems and automation initiatives.
• Stakeholder Communication & Team Support: Liaise with internal teams and provide clear status updates; support workload management and escalation handling; share learnings to ensure consistent service delivery.
• Ad-hoc & Business Support: Participate in projects and ad-hoc tasks to support business needs.

Skills

Policy administration

Email management

Quality control

Process improvement

Stakeholder communication

Education

Diploma or Degree

Tools

MS Office

Job description

Prudential Services Asia in Kuala Lumpur is hiring for an Insurance Operations Executive to process New Business and Renewal portfolios with accuracy and regulatory compliance. You will handle policy issuance, billing, endorsements, renewals, and case responses, while maintaining documentation and adhering to internal controls.

The role requires 2–4 years in insurance operations, Diploma or Degree, and proficiency in MS Office; the company offers a collaborative environment and opportunities for