Enterprise Master Data Management Operations Business Analyst

F. Hoffmann-La Roche AG; Petaling Jaya; Hybrid; MYR 90,000 - 130,000; Full time

Benefits offered by this job

cafeteria package

annual bonus

Private Medical Services

Employee Assistance Program

coaching / mentoring opportunity

buddy program

team buildings

holiday party

Job summary

Roche seeks a Master Data Business Analyst in Malaysia for a 2-year fixed term contract. You will ensure data quality, lifecycle management and ITIL-aligned incident handling across Finance, Procurement, Sales and Supply Chain.

You will translate business requirements into technical solutions, maintain SOPs, train users, and drive process improvements with regional IT teams. Strong English, SAP knowledge (FI, MM, CO, SD) and Excel skills are essential.

Qualifications

• Bachelor’s degree in a relevant stream.
• 3-5 years Master Data management experience desirable.
• Strong communication skills in English (written and spoken).
• Strong customer centricity and stakeholder management skills.
• Experience with SAP FI/MM/CO/SD is required; proficiency in Excel expected.

Responsibilities

• Handle incident management and ensure data quality across MDM operations.
• Collaborate with IT teams to translate business requirements into technical solutions.
• Maintain SOPs, knowledge base and user guidance.
• Support data lifecycle management and data cleansing.
• Assist in process improvements and system upgrades.

Skills

Data governance

English communication

Analytical thinking

Stakeholder management

Multitasking

Project coordination

Education

Bachelor’s degree in a relevant field

Tools

SAP

Excel

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. Enterprise Master Data Management (EMDM) is a Roche cross-functional and cross-divisional network of master data specialists and subject-matter experts developing governance frameworks and maintenance processes to ensure high-quality and trusted master data as the backbone for seamless business operations, data analytics and digitalization.

In the Master Data Business Analyst role (2 years fixed term contract)

You are responsible for the dedication towards undisturbed business activities by committing to Service Level Agreement. In this role, you will ensure that technological architecture meets user requirements and will support the whole data maintenance related queries - including data quality, lifecycle management and monitoring. Execute the day-to-day activities according to the agreed service level and in compliance with the SOPs of the respective business sub-process. Follow the instructions of the Cluster Lead - Enterprise Master Data Management Operations Ledger domain regarding the daily work coordination and propose process and system improvements across multiple divisions. Contribute continuously to the improvement of the performance of the Finance, Procurement, Sales and Supply Chain organizations.

Key responsibilities include:

• Handling incoming incidents, supporting both Roche Affiliates and multiple regional and global IT departments
• 2nd level evaluation of user requests based on ITIL methodology and prioritization towards IT accordingly
• Collaborate with IT teams to translate business requirements into technical solutions
• Performs and participates in the analysis, (re)design and implementation of business and systems processes and procedures following appropriate standards
• Management of continuous data cleansing and Data lifecycle management
• Analyze business processes and identify opportunities for automation and optimization
• Develop business cases and proposals for process improvements and system upgrades
• Maintenance of SOPs, Knowledge Base and User Guidance
• Audit control management (ICFR)
• Training material preparation and delivery (including delta training) – using Train the Trainer and end user concepts
• Project management (lead, coordinate, facilitate, participate within RSS projects and participate in global projects)

Who you are

We are looking for someone who is self-motivated, passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member, you are open-minded, dedicated to make a difference and open to constant development. Bachelor’s degree in a relevant stream. 3-5 years Master Data management experience is desirable. Strong communication skills in English (written and spoken) are essential. Strong customer centricity and stakeholder management skills. Experienced in SAP (FI, MM, CO, SD) (Must) & strong Microsoft Excel skills. Ability to work independently and in team as well Focus on details and innovation Skilled in multitasking and prioritization Has analytical thinking Project experience (desirable).

Development opportunities

In exchange we provide you with Development opportunities: Roche is rich in learning resources. We provide constant development opportunities and internal position changes and the chance to shape your own career.

Excellent benefits & flexibility

• cafeteria package
• annual bonus
• Private Medical Services
• Employee Assistance Program
• coaching / mentoring opportunity
• buddy program
• team buildings
• holiday party

We also ensure flexibility, to help you find your balance: home office is a common practice. We create the opportunity for freedom in working, where your corporate and private life coexist in harmony. A global diverse community, where we learn from each other.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassurable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.