Employee Lifecycle Management Subject Matter Expert

Roche Services & Solutions Operations APAC; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Roche Services & Solutions Operations APAC seeks an Employee Lifecycle Management Subject Matter Expert to drive global and regional HR projects, enhance customer experience, build knowledge, and standardize HR processes for automation readiness.

You will be the internal escalation point for complex HR requests, ensuring alignment with global/regional HR practices and delivering high-quality service with regulatory compliance.

Qualifications

• 3+ years of project management experience in the HR field.
• 8+ years of HR experience in generalist or specialist roles.
• Exposure to HR Shared Services / Global Business Services / Centre of Excellence operating models is highly regarded.
• Ability to navigate complex HR data structures and map concepts to improvement initiatives.
• Knowledge of Workday and ServiceNow; comfortable with AI tools, dashboards and storytelling.

Responsibilities

• Ensure proactive, reliable, and timely completion of projects aligned with global HR objectives while maintaining regulatory compliance.
• Collaborate with stakeholders to keep process documentation and training materials up-to-date.
• Lead and contribute to continuous improvement initiatives and be the primary ELM focal point for global and regional HR system projects.
• Foster effective collaboration within regional and global HR networks to identify pain points and propose solutions.
• Execute system data maintenance and business process activities in support of People & Culture processes, ensuring compliance.

Skills

Project management

HR knowledge

AI tools

Dashboard creation

Presentation skills

Tools

Workday

ServiceNow

Job description

Roche Services & Solutions Operations APAC 4.1 View all jobs

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Position Summary

The Employee Lifecycle Management (ELM) team focuses on providing operational HR support and provide customer service and advisory support to managers, employees, the People & Culture team, and business partners on global HR systems and processes. The ELM team is also responsible for ensuring end-to-end HR process completion in line with customer focused principles (Roche People Practices) when supporting the business.

As the Employee Lifecycle Management Subject Matter Expert, you will play a pivotal role in managing global and regional HR projects aimed at enhancing customer experience, building knowledge, and ensuring standardization of operational HR processes for automation readiness. You will also be the internal escalation point for the ELM Specialists and Senior Specialists on complex HR requests that require alignment with global/regional HR practices.

You will be :

• Ensure proactive, reliable, and timely completion of projects, aligned with global HR objectives while maintaining regulatory compliance. Approach tasks with high customer-centricity, manage complex HR requests, and be and expert in end-to-end HR scopes (i.e., hiring to separation, international and domestic movements, connection between HR processes with IT and Finance). Develop and deliver comprehensive training programs, ensuring high-quality data maintenance through regular checks, trend analysis, and tackling root causes of concerns.
• Collaborate with various stakeholders to keep process documentation and training materials up-to-date. Ultimately in charge of governing the accuracy and completeness of documentations (working instructions and knowledge articles) by working closely with the ELM Senior Specialists.
• Lead and contribute to continuous improvement initiatives (process efficiency, effectiveness, and automation) and be the primary ELM focal point for global and regional HR system projects.
• Foster effective collaboration within regional and global HR networks to understand pain points, proactively contribute in proposing solutions, and work closely with relevant teams on their implementation. Consistent and high-quality service deliveries are expected in this senior role.
• Execute system data maintenance and business process activities in support of P&C business processes when necessary, especially if they are required by critical projects. Build, support, and guide appropriate process execution, ensuring all HR processes comply with statutory and audit requirements.

Who You Are

In this role, you will be working within a team of specialists and ELM partners focusing on customer needs and collaborating with teams across various functions and levels within the organization.

You bring the following Experience:

• Mandatory 3 or more years of project management experience in the HR field.
• Strong knowledge of project management framework and tools.
• 8 or more years of HR experience whether as a generalist or specialist. Having good exposure to HR Shared Services/Global Business Services/Centre of Excellence operating models will be highly regarded.
• Extensive knowledge of end-to-end HR operations and how they connect to the IT and Finance teams. Ability to navigate complex HR Data structures, understand technical matters, and map concepts clearly to propose improvement initiatives.
• Strong knowledge in business solutions like Workday and Service Now. Savvy with AI tools, preparing dashboards, and presentation decks for effective story-telling.
• Fluent in English spoken and written. Additional languages are a plus.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Pharmaceuticals, Biotechnology & Medical Devices 101-1,000 employees

Roche, founded in 1896 in Basel, is the world’s largest biotech company and a global leader in in-vitro diagnostics. We advance science to develop innovative medicines and diagnostics that improve lives. As a pioneer in personalised healthcare, we’re transforming how care is delivered by combining Pharma, Diagnostics, and real-world data. Recognised as one of the most sustainable pharma companies, we partner locally to expand access to care. Genentech (US) and Chugai (Japan) are part of the Roche Group.

Roche, founded in 1896 in Basel, is the world’s largest biotech company and a global leader in in-vitro diagnostics. We advance science to develop innovative medicines and diagnostics that improve lives. As a pioneer in personalised healthcare, we’re transforming how care is delivered by combining Pharma, Diagnostics, and real-world data. Recognised as one of the most sustainable pharma companies, we partner locally to expand access to care. Genentech (US) and Chugai (Japan) are part of the Roche Group.

Researching careers? Find all the information and tips you need on career advice.