Employee Lifecycle Management Subject Matter Expert

Roche; Petaling Jaya; On-site; MYR 150,000 - 190,000; Full time

Job summary

Roche is seeking an Employee Lifecycle Management SME to drive end-to-end HR projects, ensuring process excellence and regulatory compliance. You will collaborate with global and regional teams to standardize operations, build knowledge, and enable automation.

Strong project management within HR and proficiency in Workday and ServiceNow are essential. You will lead training, maintain documentation, and act as escalation point for complex requests, aligning with Roche People Practices.

Qualifications

• 3+ years of project management experience in HR.
• 8+ years HR experience (generalist or specialist).
• Exposure to HR Shared Services/Global Business Services/Centre of Excellence operating models.
• Strong knowledge of end-to-end HR operations and their IT/Finance connections.
• Proven familiarity with Workday and ServiceNow; ability to prepare dashboards and storytelling decks.

Responsibilities

• Lead end-to-end HR projects with global and regional scope.
• Keep process documentation and training materials up-to-date.
• Drive continuous improvement, efficiency, and automation initiatives.
• Collaborate across regional and global HR networks to understand pain points and propose solutions.
• Ensure HR processes comply with statutory and audit requirements.

Skills

Project management

HR experience

Data analysis

Dashboards

AI tools familiarity

English fluency

Tools

Workday

ServiceNow

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Position Summary

The Employee Lifecycle Management (ELM) team focuses on providing operational HR support and provide customer service and advisory support to managers, employees, the People & Culture team, and business partners on global HR systems and processes. The ELM team is also responsible for ensuring end-to-end HR process completion in line with customer focused principles (Roche People Practices) when supporting the business.

As the Employee Lifecycle Management Subject Matter Expert, you will play a pivotal role in managing global and regional HR projects aimed at enhancing customer experience, building knowledge, and ensuring standardization of operational HR processes for automation readiness. You will also be the internal escalation point for the ELM Specialists and Senior Specialists on complex HR requests that require alignment with global/regional HR practices.

You will be :

• Ensure proactive, reliable, and timely completion of projects, aligned with global HR objectives while maintaining regulatory compliance. Approach tasks with high customer-centricity, manage complex HR requests, and be and expert in end-to-end HR scopes (i.e., hiring to separation, international and domestic movements, connection between HR processes with IT and Finance). Develop and deliver comprehensive training programs, ensuring high-quality data maintenance through regular checks, trend analysis, and tackling root causes of concerns
• Collaborate with various stakeholders to keep process documentation and training materials up-to-date. Ultimately in charge of governing the accuracy and completeness of documentations (working instructions and knowledge articles) by working closely with the ELM Senior Specialists
• Lead and contribute to continuous improvement initiatives (process efficiency, effectiveness, and automation) and be the primary ELM focal point for global and regional HR system projects
• Foster effective collaboration within regional and global HR networks to understand pain points, proactively contribute in proposing solutions, and work closely with relevant teams on their implementation. Consistent and high-quality service deliveries are expected in this senior role
• Execute system data maintenance and business process activities in support of P&C business processes when necessary, especially if they are required by critical projects. Build, support, and guide appropriate process execution, ensuring all HR processes comply with statutory and audit requirements

Who You Are

In this role, you will be working within a team of specialists and ELM partners focusing on customer needs and collaborating with teams across various functions and levels within the organization.

You bring the following Experience

• Mandatory 3 or more years of project management experience in the HR field
• Strong knowledge of project management framework and tools
• 8 or more years of HR experience whether as a generalist or specialist. Having good exposure to HR Shared Services/Global Business Services/Centre of Excellence operating models will be highly regarded
• Extensive knowledge of end-to-end HR operations and how they connect to the IT and Finance teams. Ability to navigate complex HR Data structures, understand technical matters, and map concepts clearly to propose improvement initiatives
• Strong knowledge in business solutions like Workday and Service Now. Savvy with AI tools, preparing dashboards, and presentation decks for effective story-telling
• Fluent in English spoken and written. Additional languages are a plus

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.