Enterprise Aviation Account Manager — Growth & Partnerships

SITA; Kuala Lumpur; Hybrid; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Flex Week

Flex Day

Flex-Location

Employee Wellbeing

Professional Development

Competitive Benefits

Job summary

SITA, a global aviation technology leader, is seeking an Account Manager to drive profitable growth across airports and airline customers in the Southeast Asia region. You will develop trusted relationships and lead the sales process to position SITA as a strategic technology partner.

The role requires building executive-level relationships, developing account plans, and managing complex sales cycles while collaborating with internal teams to deliver winning solutions.

Qualifications

• 8+ years in enterprise sales, account management or business development.
• Experience selling IT solutions or technology services to airports and/or airlines.
• Proven track record of achieving or exceeding sales and revenue targets.
• Experience managing complex sales cycles and multiple stakeholders.
• Ability to build executive-level customer relationships.
• Experience developing account growth strategies and managing sales pipelines.
• Strong commercial and negotiation skills.
• Experience working within a matrix or cross-functional organization.

Responsibilities

• Manage and grow a portfolio of airport and airline customer accounts.
• Develop and execute account plans to drive revenue growth, customer retention and expansion.
• Build trusted relationships with customers and key decision makers.
• Identify, qualify, and close new business opportunities, including cross-sell and upsell.
• Understand customer challenges and align SITA's solutions to meet objectives.
• Maintain a healthy sales pipeline and provide accurate forecasts.
• Lead commercial discussions, negotiations and approvals.
• Collaborate with internal teams to develop winning customer solutions.
• Act as primary escalation point for commercial matters and support issue resolution.
• Ensure compliance with policies and sales processes.

Skills

Enterprise sales

Airport/airline IT

Sales targets

Complex sales cycles

Executive relationships

Account growth

Negotiation skills

Matrix organization

Education

Bachelor’s degree or equivalent

Aviation/Business/Sales qualification advantageous

Job description

SITA, a global aviation technology leader, is seeking an Account Manager to drive profitable growth across airports and airline customers in the Southeast Asia region. You will develop trusted relationships and lead the sales process to position SITA as a strategic technology partner.

The role requires building executive-level relationships, developing account plans, and managing complex sales cycles while collaborating with internal teams to deliver winning solutions.