Remote-Eligible Aviation Tech: Enterprise Account Manager

SITA Group

Kuala Lumpur

On-site

MYR 180,000 - 260,000

Full time

14 days+

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Job summary

SITA Group in Kuala Lumpur, Malaysia, seeks an Account Manager to drive profitable growth across airport and airline customers. Develop trusted relationships and lead the sales process to position SITA as a strategic technology partner.

You will manage a diverse portfolio, build account plans, and coordinate with Solution Design, Commercial Management, Delivery, and Bid Management to close opportunities. Requires 8+ years of enterprise sales experience selling IT solutions to airports/airlines,

Qualifications

Minimum 8 years of enterprise sales, account management, or business development experience.
Mandatory experience selling IT solutions or technology services to airports and/or airlines.
Proven track record of achieving or exceeding sales and revenue targets.
Experience managing complex sales cycles and multiple stakeholders.
Demonstrated ability to build executive-level customer relationships.
Experience developing account growth strategies and managing sales pipelines.
Strong commercial and negotiation skills.
Experience working within a matrix or cross-functional organization.

Responsibilities

Manage and grow a portfolio of airport and airline customer accounts.
Develop and execute account plans to drive revenue growth, customer retention, and expansion opportunities.
Build trusted relationships with customers and key decision makers.
Identify, qualify, and close new business opportunities, including cross-sell and upsell opportunities.
Understand customer business challenges and align SITA's solutions to meet their operational and strategic objectives.
Maintain a healthy sales pipeline and provide accurate sales forecasts.
Lead commercial discussions, negotiations, and business approvals.
Collaborate with Solution Design, Commercial Management, Delivery, Bid Management, and other internal teams to develop winning customer solutions.
Act as the primary escalation point for commercial matters and support the resolution of customer issues.
Ensure compliance with company policies, governance requirements, and sales processes.