Enrollment Coach for Prospective Students

HELP University Sdn Bhd; Malaysia; On-site; MYR 36,000 - 60,000; Full time

Job summary

HELP University Sdn Bhd seeks an Education Advisor in Malaysia to guide prospective students and families through the enrolment process, providing information on programs, scholarships, and career pathways.

The role involves student counselling, recruitment and administrative support, collaborating with schools and internal teams to achieve enrolment targets and deliver high-quality lead generation and applicant experience.

Qualifications

• Bachelor’s degree in business or related field.
• 3–5 years in sales and marketing, preferably in education.
• Proficiency in English and Bahasa Melayu; Mandarin an advantage.
• Strong negotiation and customer service skills.

Responsibilities

• Provide one-on-one consultations to prospective students and parents on programs, scholarships and career opportunities.
• Assist students in the application and admission process for a smooth experience.
• Follow up with potential students via calls, emails and meetings to aid decision-making.
• Conduct campus tours, showcasing facilities and key program offerings.
• Maintain CRM records of inquiries, applications and enrolment progress.
• Participate in education fairs and open days to promote the institution.
• Build relationships with schools, career counsellors and industry partners.
• Organise workshops and information sessions for prospective students.
• Provide prompt customer service and ongoing follow-ups.

Skills

English

Bahasa Melayu

Mandarin

Sales skills

Customer service

Negotiation

Organisational skills

CRM proficiency

Education

Bachelor's degree in business or related

Tools

CRM software

Microsoft Office

Job description

HELP University Sdn Bhd seeks an Education Advisor in Malaysia to guide prospective students and families through the enrolment process, providing information on programs, scholarships, and career pathways.

The role involves student counselling, recruitment and administrative support, collaborating with schools and internal teams to achieve enrolment targets and deliver high-quality lead generation and applicant experience.