English customer support（Chat/Email）

Private Advertiser; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Private Advertiser in Malaysia is seeking Mandarin-speaking customer service agents for the gaming industry. You will handle daily player complaints and inquiries, and respond to questions via email, ensuring clear, friendly communication and timely resolution.

The role requires proficiency in English; Mandarin or Cantonese is required for service. You should have strong business writing, service mindset, professionalism, and the ability to work under pressure.

Qualifications

• Proficiency in English is sufficient for communication; Mandarin or Cantonese is required.
• We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.
• Good business writing skills, strong service awareness, professionalism, communication and adaptability.

Responsibilities

• Handle daily player complaints and inquiries, and respond to player questions via email.
• Summarize and prepare complaint reports.

Skills

Mandarin language

English language

Communication

Customer service

Business writing

Teamwork

Adaptability

Pressure handling

Learning ability

Job description

This position requires knowledge of Mandarin，Need to be able to communicate normally in Mandarin.

Key Responsibilities

Handle daily player complaints and inquiries, and respond to player questions via email.

Summarize and prepare complaint reports.

Job Requirements

Proficiency in English is sufficient for communication Mandarin or Cantonese is required.
Excellent communication skills. "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Good business writing skills, strong service awareness, professionalism, communication and adaptability.

Passionate about the game industry; familiar with mobile games, online games, and mainstream titles.

Strong learning ability and team spirit; able to work under pressure.

Game customer service or other customer service experience is preferred.