Customer Service Representative (Mandarin)

Net2Source (N2S); Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Net2Source (N2S) in Kuala Lumpur seeks a bilingual Mandarin-English customer service specialist to support customers from China and Taiwan. The role involves handling inquiries via phone, email, and chat, and delivering accurate resolutions with strong service quality.

Fresh graduates with language skills are welcome. The ideal candidate communicates clearly, solves problems efficiently, and thrives in a fast-paced environment within a dynamic team.

Qualifications

• Fluent in Mandarin (spoken and written).
• English proficiency at B2 level or above.
• Customer service experience preferred.
• Fresh graduates with strong language skills are welcome to apply.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Assist with account, service, and transaction-related concerns
• Provide accurate resolutions and excellent customer service
• Maintain and update customer records
• Meet quality, productivity, and KPI targets

Skills

Mandarin fluency

English B2+

Communication

Problem-solving

Job description

Are you fluent in Mandarin and comfortable communicating in English (B2 level or above)? Join our team and support customers from China and Taiwan in a dynamic customer service environment.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat
• Assist with account, service, and transaction-related concerns
• Provide accurate resolutions and excellent customer service
• Maintain and update customer records
• Meet quality, productivity, and KPI targets

Requirements:

• Fluent in Mandarin (spoken and written)
• English proficiency at B2 level or above
• Customer service experience preferred
• Fresh graduates with strong language skills are welcome to apply
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment

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