Player Support Executive (English&Chinese)

Side; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Benefits offered by this job

Medical Reimbursement

Transport Allowance

Job summary

Side is seeking a dedicated Customer Support representative in Kuala Lumpur. The role involves providing technical support and resolving customer issues through email and chat. Fluency in English and Mandarin is required, along with strong communication skills.

Ideal candidates should have a passion for gaming, be capable of multitasking across various platforms, and be willing to work during weekends. Benefits include medical reimbursement and transport allowance.

Qualifications

• Proficient in English and/or Mandarin.
• Willing to work weekends and public holidays.
• Ability to analyze and solve issues quickly.

Responsibilities

• Provide customer support via multiple online platforms.
• Handle concurrent chats and emails effectively.
• Identify and resolve technical issues.

Skills

Fluent English

Fluent Mandarin

Excellent customer service

Gaming knowledge

Soft skills

Job description

Responsibilities

• Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Mandarin to English and vice versa.
• Report and minutes writing in English or Chinese.

Requirements

• English (fluent), or Mandarin (fluent, native)
• Requires towork on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
• Ability to solve and analyse information accurately with appropriate speed and guidelines
• Team player
• Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

Benefits

Medical Reimbursement, transport allowance