Engineer, Security System Service

YDU JC Air Cond & Ref Inc.- Dubai; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Johnson Controls in Malaysia is seeking a Security Systems Service and Maintenance professional to perform preventive maintenance, troubleshooting, and system administration for Access Control, CCTV and VMS platforms.

The role requires a Bachelor's degree in electrical/electronics engineering and 3–5 years of hands-on experience in security systems service and maintenance. You will support upgrades, migrations, and provide technical guidance to customers.

Qualifications

• Bachelor's degree in electrical or electronics engineering or related technical discipline.
• 3–5 years hands-on experience in security systems service and maintenance.
• Experience with Access Control Systems, CCTV Systems and Video Management Systems (VMS).

Responsibilities

• Plan and execute preventive maintenance activities and health checks.
• Lead troubleshooting and fault rectification for security systems; diagnose hardware, software, firmware, database and network issues.
• Provide technical support for Access Control and CCTV systems; manage cardholder data, access levels and backups.
• Support system expansion, migrations and upgrades; conduct site surveys and prepare implementation plans.
• Document service reports, RCA, upgrade proposals and ensure proper handover to customers.

Skills

Electrical engineering background

Security systems experience

Troubleshooting

Access control

CCTV systems

VMS

Education

Bachelor's degree in electrical/electronics engineering or related discipline

Tools

LenelS2

CCURE

Genetec

Milestone

Avigilon

Exacqvision

AMAG

Job description

Who we are:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do:

Preventive Maintenance (PM)

Plan and execute scheduled preventive maintenance activities in accordance with contractual obligations and manufacturer's recommendations. Conduct comprehensive system health checks and performance assessments. Review maintenance findings and recommend corrective actions or system improvements. Ensure all preventive maintenance activities are completed within the agreed schedule.

Corrective Maintenance (CM)

Lead troubleshooting and fault rectification activities for security systems. Diagnose and resolve hardware, software, firmware, database, and network-related issues. Perform system recovery and restoration activities following equipment failures. Manage and resolve complex technical incidents within contractual SLA requirements. Coordinate with OEMs, vendors, and technical support teams for advanced troubleshooting. Perform root cause analysis (RCA) and provide recommendations to prevent recurring issues. Validate system functionality and operational performance after corrective actions.

Technical Support & System Administration

Provide technical support and advisory services to customers and security operations teams. Manage and administer Access Control and CCTV systems. Support: Cardholder management, Access level administration, User account management, Database maintenance, System backups and restoration, Security system configuration changes. Assist customers with system enhancements, upgrades, migrations, and integration projects. Provide technical guidance and mentoring to FLSPs and junior service personnel.

Project & Upgrade Support

Support system expansion, migration, and upgrade activities. Conduct site surveys and technical assessments. Prepare technical recommendations and implementation plans. Assist in testing and commissioning activities for system upgrades and modifications. Ensure all implemented changes are properly documented and handed over to the customer.

Documentation & Reporting

Prepare and submit: Service Reports, Preventive Maintenance Reports, Corrective Maintenance Reports, Root Cause Analysis (RCA) Reports, Incident Reports, Technical Recommendations and Upgrade Proposals. Maintain accurate service records and asset information. Update service tickets and customer documentation in a timely manner. Ensure compliance with company and customer documentation standards.

What we look for:

Bachelor's degree in electrical engineering, Electronics Engineering or any related technical discipline. Relevant security certifications will be an added advantage. Minimum 3‑5 years of hands‑on experience in the Security Systems Service and Maintenance environment. Strong experience supporting and maintaining: Access Control Systems, CCTV Systems, Video Management Systems (VMS). Experience with enterprise‑level security platforms such as LenelS2, CCURE, Genetec, Milestone, Avigilon, Exacqvision, AMAG, or equivalent systems is an added advantage. Proven experience in troubleshooting system integration, server, database, and network‑related issues.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.