Technician, Security System Service

Johnson Controls; George Town; On-site; MYR 28,000 - 47,000; Full time

Job summary

Johnson Controls in Penang, Malaysia is seeking a Security Systems Maintenance Technician to perform preventive and corrective maintenance on Access Control and CCTV systems, support the security operations team, and ensure accurate reporting. The role requires a diploma in electrical & electronics or related field and 1-2 years of experience in security systems maintenance.

The position emphasizes independent work, strong troubleshooting, and customer management skills, with a focus on

Qualifications

• Diploma in electrical & electronics or related field.
• 1-2 years in Security Systems maintenance and support.
• Experience in mission-critical or manufacturing environments preferred.
• Experience supporting Access Control and CCTV systems.
• Strong troubleshooting skills.
• Good communication and customer management skills.
• Ability to work independently with minimal supervision.
• Strong analytical and problem-solving capability.

Responsibilities

• Perform scheduled preventive maintenance activities according to contract requirements.
• Inspect, test, and verify proper operation of security systems.
• Conduct health checks on Access Control Systems, CCTV, Video Management Systems, Doors, Card Readers, Power Supplies, and related network switches.
• Ensure PM reports are completed accurately and submitted on time.
• Attend service calls and troubleshoot system faults.
• Diagnose hardware, software, and network-related issues; rectify system failures within contract times.
• Provide day-to-day technical support to the customer's security operations team.
• Prepare and submit Service Reports and Preventive Maintenance Reports.

Skills

Troubleshooting

Communication

Customer management

Independent work

Analytical thinking

Education

Diploma in electrical & electronics or related field

Tools

Access Control Systems

CCTV systems

Video Management Systems

Job description

Who We Are

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

How You Will Do It

Preventive Maintenance (PM)

• Perform scheduled preventive maintenance activities according to contract requirements.
• Inspect, test, and verify proper operation of security systems.
• Conduct health checks on:
  • Access Control Systems
  • CCTV Cameras
  • Video Management Systems
  • Door Controllers
  • Card Readers
  • Power Supplies
  • Network Switches related to security systems
• Ensure PM reports are completed accurately and submitted on time.

Corrective Maintenance (CM)

• Attend service calls and troubleshoot system faults.
• Diagnose hardware, software, communication, and network-related issues.
• Rectify system failures within contractual response times.
• Escalate complex issues to higher-level engineers or OEM support when required.
• Perform replacement of defective components and verify system restoration.

Technical Support

• Provide day-to-day support to the customer's security operations team.
• Support user access requests, cardholder management, and system administration tasks.

Documentation & Reporting

• Prepare and submit:
  • Service Reports
  • Preventive Maintenance Reports

What We Look For

• Diploma in electrical & electronics or related field.
• 1-2 years in Security Systems maintenance and support.
• Experience in mission-critical or manufacturing environments is preferred.
• Experience supporting Access Control and CCTV systems.
• Strong troubleshooting skills.
• Good communication and customer management skills.
• Ability to work independently with minimal supervision.
• Strong analytical and problem-solving capability.