Engineer, Customer Service

Alloy Enterprises; Shah Alam; On-site; MYR 48,000 - 66,000; Full time

Job summary

Johnson Controls is seeking a buyer/sales-support professional in Shah Alam, Malaysia, to drive forecasted sales, ensure profitability and on-time delivery. The role requires interacting closely with customers, coordinating with Production and Material Control, and handling sales orders in SAP ERP.

Candidates should have a Bachelor’s degree in engineering, strong Bahasa Malaysia and English communication skills, and knowledge of HVAC and logistics. Fresh graduates are welcome to apply.

Qualifications

• Proficiency in engineering concepts and Bahasa Malaysia and English communication.
• Fresh graduates considered.
• Familiarity with SAP ERP system and HVAC knowledge helpful.

Responsibilities

• Achieve forecast sales target, profit margin and on-time delivery.
• Maintain regular feedback from customers and uphold relationships.
• Handle customer inquiries in a timely manner and coordinate with departments to ensure delivery of finished goods.

Skills

Bahasa Malaysia

English

Mandarin (advantage)

HVAC knowledge

Logistics basics

MS Excel

MS Word

PowerPoint

Education

Bachelor’s degree in engineering

Tools

SAP ERP

Job description

Who we are:

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

What you will do:

• To achieve forecast sales target, profit margin and on time delivery.
• To gain feedback regularly from customers and maintain good relationship.

How you will do it:

• To handle customers’ inquiry effectively in a timely manner.
• To work closely with customers to win projects.
• To feedback to other departments on customers’ comments for improvement.
• To ensure effective communication with other departments (including Production and Material Control Department) for on time and accurate delivery of finished goods to customer.
• To perform sales order entering to SAP / ERP system , printing D/O and Invoice.
• To prepare delivery plan.
• Safe keep all sale order files according the duration of SOPP requirement
• To organize and offer excellent service during customers’ visit to the factory (arrange logistics, factory tour, presentation material etc.).
• To manage customer orders effectively to ensure success in meeting customer expectations.
• To provide effective and excellence customer support.
• To uphold safety values, perform work activities in a safe manner and adhere to the responsibilities outlined in "Our Safety Commitment" statement.
• Any other roles & responsibilities assigned by the superior.

What we look for:

• Bachelor’s degree in engineering.
• Good written and spoken Bahasa Malaysia and English, knowledge in Mandarin is an advantage.
• Fresh graduates will be considered.
• Basic understanding on SAP ERP system.
• HVAC knowledge.
• Basic knowledge on logistics (ocean shipment, airfreight, bonded warehousing, container language/types, customs & relevant authorities’ documentation e.g. CJ5 etc) is critical for buyers handling overseas items (import and export).
• Basic skills in Windows Excel, Words, PowerPoint.