Engineer, Customer Service

YDU JC Air Cond & Ref Inc.- Dubai; Shah Alam; On-site; MYR 42,000 - 66,000; Full time

Job summary

Johnson Controls in Shah Alam, Malaysia, seeks an Engineer, Customer Service to drive forecasted sales, manage margins, and ensure on-time delivery. You will support customers, liaise with production and logistics, and process orders in SAP/ERP while maintaining strong relationships for project wins.

The role requires a bachelor’s degree in engineering, good Bahasa Malaysia and English, with Mandarin an advantage, and some SAP ERP knowledge. Fresh graduates are welcome.

Qualifications

• Bachelor’s degree in engineering is required.
• Good written and spoken Bahasa Malaysia and English; Mandarin is an advantage.
• Familiarity with SAP ERP system is preferred.
• HVAC knowledge and basic logistics understanding are desirable.

Responsibilities

• Handle customer inquiries promptly and professionally.
• Maintain good relationships and pursue project opportunities.
• Coordinate with Production and Material Control for on-time delivery.
• Prepare delivery plans and enter sales orders into SAP/ERP system.
• Assist with logistics arrangements for customer visits and shipments.

Skills

Bahasa Malaysia

English

Mandarin (advantage)

Customer service mindset

Education

Bachelor’s degree in engineering

Tools

SAP ERP

Job description

## Engineer, Customer ServiceApplylocations: Shah Alam-Selangor-Malaysiatime type: Full timeposted on: Posted Todayjob requisition id: WD30273979**Who we are:**Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.**What you will do:*** To achieve forecast sales target, profit margin and on time delivery.* To gain feedback regularly from customers and maintain good relationship.**How you will do it:*** To handle customers’ inquiry effectively in a timely manner.* To work closely with customers to win projects.* To feedback to other departments on customers’ comments for improvement.* To ensure effective communication with other departments (including Production and Material Control Department) for on time and accurate delivery of finished goods to customer.* To perform sales order entering to SAP / ERP system , printing D/O and Invoice.* To prepare delivery plan.* Safe keep all sale order files according the duration of SOPP requirement* To organize and offer excellent service during customers’ visit to the factory (arrange logistics, factory tour, presentation material etc.).* To manage customer orders effectively to ensure success in meeting customer expectations.* To provide effective and excellence customer support.* To uphold safety values, perform work activities in a safe manner and adhere to the responsibilities outlined in “Our Safety Commitment” statement.* Any other roles & responsibilities assigned by the superior. **What we look for:*** Bachelor’s degree in engineering.* Good written and spoken Bahasa Malaysia and English, knowledge in Mandarin is an advantage.* Fresh graduates will be considered.* Basic understanding on SAP ERP system.* HVAC knowledge.* Basic knowledge on logistics (ocean shipment, airfreight, bonded warehousing, container language/types, customs & relevant authorities’ documentation e.g. CJ5 etc) is critical for buyers handling overseas items (import and export).* Basic skills in Windows Excel, Words, PowerPoint.