Solutions Engineer - Customer Service (HVAC & Logistics)

Sourceo Pte Ltd

Shah Alam

On-site

MYR 56,000 - 89,000

Full time

3 days ago

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Job summary

Johnson Controls Malaysia is seeking a proactive sales/order fulfilment professional to manage customer inquiries, win projects, and ensure on-time delivery. You will handle SAP ERP sales orders, coordinate with production and logistics, and maintain strong customer relationships.

Ideal candidates have basic SAP knowledge, familiarity with logistics, and strong communication skills in Bahasa Malaysia and English. Fresh graduates are welcome to apply. This is an on-site position in Shah Alam.

Qualifications

Good written and spoken Bahasa Malaysia and English; Mandarin is an advantage.
Fresh graduates will be considered.
Basic understanding on SAP ERP system.
HVAC knowledge.
Basic knowledge on logistics (ocean shipment, airfreight, bonded warehousing, container language/types, customs & relevant authorities’ documentation) is critical for buyers handling overseas items (import and export).
Basic skills in Windows Excel, Words, PowerPoint.

Responsibilities

Achieve forecast sales target, profit margin and on-time delivery.
Gain feedback from customers and maintain good relationships.
Handle customer inquiries promptly.
Work with customers to win projects.
Provide feedback to other departments for improvement.
Coordinate with Production and Material Control for on-time delivery of finished goods.
Enter sales orders into SAP/ERP, print delivery orders and invoices.
Keep sale order files per SOPP requirements.
Arrange logistics and factory visits for customers.